Chapter 4

Question 1

what is emotional intelligence?

Answer 1

Ability to recognize, understand and manage emotions in ourselves and others

Question 2

1 what is self-awareness?

Answer 2

recognizes and understands own emotions as well as their effect on others

Question 3

what are the 3 self awareness tools?

Answer 3

1. Mindfulness
2. Reflection
3. Checking in

Question 4

mindfulness?

Answer 4

Paying attention on purpose non- judgmentally

Question 5

reflection?

Answer 5

Take information in and then you reflect on it

Question 6

checking in?

Answer 6

Create goal and plans for yourself

Question 7

2 what is self-management?

Answer 7

redirect moods (impulses) and to think before acting

Question 8

3 what is social awareness?

Answer 8

Ability to empathize and maintain sensitivity to the emotions of others

Question 9

4 what is relationship management?

Answer 9

Develop and maintain relationships, get along with others

Question 10

what are the 3 influences for understanding emotions?

Answer 10

-Physiological influence
-Perceptual influence
-Social influence

Question 11

The Organismic View of Emotions is a _____________

Answer 11

physiological influence

Question 12

Perceptual View of Emotions is a ____________

Answer 12

perceptual influence

Question 13

the interactive view of emotions is a __________

Answer 13

social influence

Question 14

what is a framing rule?

Answer 14

Culturally based guidelines for defining the emotional meaning of situations and events

Question 15

what are feeling rules?

Answer 15

Culturally based guidelines that tell us what we have a right to feel to feel in a particular situation