Chapter 10 Flashcards
(4 cards)
1
Q
what are the principles of conflict?
A
- Conflict Is Natural in Relationships
- Conflict May Be Overt or Covert
- Social Groups Shape the Meaning of Conflict Behaviours
- Conflict Can Be Managed Well or Poorly
- Conflict Can Be Good for Individuals and Relationships
2
Q
what is overt conflict?
A
it is out in the open conflict
3
Q
what is covert conflict?
A
it is when people express their feelings about disagreements indirectly
4
Q
what are the Thomas oilman conflict styles?
A
-Avoiding (turtle lose-lose)
-Accommodating (teddy bear lose-win)
-Competing (shark win-lose)
-Compromising (fox partial lose-lose)
-Collaborating (owl win-win)
