Chapter 10

Question 1

Confrontation Involves Three Major Steps

Answer 1

1. Listen: identify the conflict by observing incongruities, discrepancies, ambivalence, and mixed messages.
2. Summarize: point out and clarify issues of internal and external conflict and work toward resolution.
3. Evaluate: evaluate the change (effectiveness).

Question 2

This provides a framework for evaluating how the client responds to your confrontation

Answer 2

The five-point Client Change Scale (CCS)

Question 3

What are the 5 levels of the Client Change Scale

Answer 3

Level 1: Denial
Level 2: Partial examination
Level 3: Acceptance and recognition, but no change
Level 4: Creation of a new solution
Level 5: Transcendence

Question 4

Multicultural CCS Stages

Answer 4

1. Conformity stage (level 1 of CCS)
2. Dissonance stage
3. Resistance and emersion stage
4. Introspection stage
5. Integrative awareness stage

Question 5

A complex set of skills requiring observation and listening.

Answer 5

Empathic confrontation