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Flashcards in Chapter 13 Deck (50):
0

What are the three stages of the change process proposed by renowned social psychologist Kurt Lewin

Un freezing, changing, and refreezing

1

Which step begins organizational change by going to where the hurt is

Unfreezing

2

Uncertainty, self interest, different perceptions, and overdetermination are the four most common forms of

resistance to change

3

Education and communication, participation and involvement, facilitation and support, negotiation and agreement, and Coercion are five proven methods that

leaders employ to reduce and manage resistance to change

4

Who must evaluate results, reinforce desired outcomes, and make constructive modifications as needed and change process

The change agent

5

What is critical if teams are to combine diverse backgrounds, skills, and approaches to meet the challenges, customer requirements, and mission changes

Cooperation

6

What breeds shared ownership for performance results and achieving objectives increases team pride and helping team spirit

Cooperation

7

What hinders the cooperative process while some team members attempt to outshine others to gain extra attention

Competition

8

What is a service wide initiative to focus all Airmen toward establishing culture of continuous improvement

AFSO21

9

What is the core of the Air Force continuous process improvement effort

8 step structured problem-solving model or OODA loop

10

What does OODA stand for

Observe, Orient, Decide and Act

11

Clarify and Validate the problem and break down the problem are two steps of what part of the OODA loop

Observe

12

Set improvement targets and determine root causes are steps of what part of the OODA loop

Orient

13

Develop countermeasures is the only step in what part of the OODA loop

Decide

14

Seeing countermeasures through, confirming results and processes and standardize successful processes are all steps of what part of the OODA loop

Act

15

What is the first step to an effective solution

A good problem statement

16

Strategic alignment and deployment(SA&D); suppliers, input, process, output, and customers (SIPOC)analysis; voice of the customer (VOC); value stream mapping (VSM); go and see are all tools that the Air Force leader can use for what

Deciding which problems should be tackled

17

Performance gap analysis and bottleneck analysis are two different lean tools they can help you understand what

What data you need and the story it is trying to tell

18

Future state mapping and B-SMART target tools are used for what

Setting improvement targets

19

What does the acronym B-SMART stand for

Balanced, specific, measurable, attainable, results focused, and timely

20

The five why's, brainstorming, Pareto analysis, affinity diagrams, cause-and-effect diagrams, control charts are all methods of determining what

The root cause for change

21

Which CPI method best fits my situation? what is the best setting to implement my solution? What process improvement tools are most appropriate? Are the three questions a leader must ask before what

Before taking action

22

This process improvement involves one person and can be accomplished in less than a day

Just do it

23

This improvement process consists of a small team of individuals usually subject matter experts and can be accomplished in less than a week

Rapid improvement event

24

This improvement process setting requires a large team and will be conducted over a long period of time

Improvement project

25

6S and visual management along with Cell design are couple of tools for what

Process improvement tools

26

Establishing a place for everything and making it obvious when everything is not in its place is what tool for process improvement

6S and visual management

27

Designing how workers are arranged relative to the work and to each other is called what

Cell design

28

Which step of the OODA loop compares countermeasures results to performance gaps and improvement targets

Step seven: confirm results and process (Act)

29

Which step of the OODA loop process is the most commonly skipped and under completed of the entire problem-solving process

Step eight: standardize successful processes (act)

30

Which system involves various systems focusing on outputs and resources used, managers effectively using resources, measuring actual performance compared to planned performance, and using financial plans and accounting to enhance management controls at each organizational level

Resource management system

31

Who regulates the consumption of work hours, supplies, equipment, and services to do the tasks within their cost center

Cost center managers

32

Who appoints the RA in writing

The responsibility center manager

33

Established by the Senior or host commander of each base who determines program priorities and ensure effective allocation of resources

The financial management board

34

Composed of both line and staff RA's and responsibility center managers who manages commodities and resources integral to the operating activities of the base or unit

The financial working group

35

Responsible for going property in his or her possession

A property custodian

36

What is the fiscal year

1 October through 30 September

37

Who provides policy guidance, develops procedures, and establishes and evaluates the Air Force complaints and FWA programs

The secretary of the Air Force, inspector General

38

This program is comprised of four pillars including restoration, compliance, conservation, and pollution prevention

Air Force environmental program

39

This was developed to help Air Force installations and organizations comply with all applicable environmental regulations and standards

Environmental compliance assessment and management program

40

This program strengthens Air Force mission capability by protecting human health and the environment, and minimizing the impact on raw materials and non- renewable resources, reducing our environmental footprint

Pollution prevention program

41

What is the hierarchy of actions to prevent pollution

Source reduction, recycling, treatment, end of pipe

42

AFI 32-7040

Air-quality compliance

43

What is achieved their compliance with title 33 of United States code section 1251-1387 and applicable federal and state and local Quality regulations

Good water quality

44

AFI 32-7041

Water quality compliance

45

AFI 32-7042

Waste management

46

AFI 90-801

Environment, safety, and occupational health Councils

47

Who works with the Wing Commander to oversee compliance with hazardous-waste laws

The base environmental, safety, and occupational health Council

48

AFI 32-7086

Hazardous materials management

49

AFI 32-7080

Pollution prevention program