NST Chap 22 Flashcards Preview

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Flashcards in NST Chap 22 Deck (39):
1

Theconcept of power in the workforce has a

Negative connotation

2

Within aspects of power, the power that is inherent in the authority of the position you have is

Position power

3

Contemporary motivation is a three-phased approach to

Motivation

4

Positive norms are those that support the organization's

Goals, objectives, and behaviors directed achieving those goals

5

Negative norms are those that sanction criticism of the company, theft, absenteeism, and low levels of

Productivity

6

Positive norms lead the person to see the organization as

His or hers

7

Negative Norms foster individuality, secrecy, and the belief that success is achieved by an attitude of

Every man for himself

8

Promoting a positive norm is even more criticall as all military branches and government agencies work together to counter global threats and to combat terrorism at

Both home and abroad

9

Negative norms cause supervisors to assume more

Active roles mentoring airmen

10

Positive norms result in supervisors assuming the role of subordiate's

Helpers, trainers, and developers

11

The group of norms that determines, to a large degree, whether original and creative behaviors are supported and encouraged are: creativity and

Innovativeness

12

Negative norms support the status quo and discourage

Experimentation

13

In today's total and joint forces environment, we must encourage everyone to bring innovativeness and creativity to the table in order to meet the dynamic threats that

Terrorism has brought to our shores

14

Understanding that norms exist, that they can be either positive (supportive of organization) or negative (incongruent with organizational goals), and that they can be categorized drives the need to measure those norms and develop a

Normative profile

15

The profile that is a statement of organizational strengths and weaknesses on a

Behavioral level

16

Transactional Analysis is a theaory of personality as well as a systematic psychotherapy for personal

Both growth and change

17

One area of TA is the study of individual

Ego states

18

Another aspect of TA deals with

Time structuring

19

Within time structuring, an option a person may use is one that involves no risk and has minima social rewards because there is minimal contact, is

Withdrawals

20

The systematic two way discussion between supervisor and subordinate concerning duty performance

Is performance counseling

21

Wishing performance counseling the ability and willingness to communicate effectively is the key to

Supervisor success

22

One of the most important tools for maintaining control and developing people is the proper use of

Feedback

23

Feedback has been categorized as

Both positive and negative

24

The feedback used to reinforce behavior that is effective and desirable

Supportive

25

One of the most damaging and erroneous assumptions that many supervisors make is that good performance and appropriate behavior are to be expected from the

Employee

26

If a supervisor concentrated on what the employees were doing well, then superior work is what the employees

Would become aware of

27

The type of feedback used to alter behavior that is ineffective or inappropriate is

Corrective

28

The most important rule in giving feedback is that managers should always be

Specific

29

Although the manager's personal approval (I am glad to see...) or disapproval (I'm disappointed that...) can give emphasis to feedback. It must be supported by specific data in order to effect a

Chang in behavior

30

Feedback must be specific and observable to be

Effective

31

The more that corrective feedback is cast in specific behavioral terms, the more it supports problem solving and the easier it is to

Control

32

Managers should never follow any feedback with the word

But

33

Managers, when feasible, use the supportive feedback to cushion the

Corrective feedback

34

The first major principle that governs the use of feedback is

Conducted

35

The second major principle that governs the use of feedback

Supports growth

36

Remember o feedback should be accepted as legitimate if it cannot be demonstrated by an

Observable behavior

37

Steps that are suggested as a strategy for supportive feedback include help the subordinate to take full responsibility for the success, thank the subordinate for the good performance, and

Acknowledge the specific action to be reinforced

38

The second major principle that governs the use of feedback is feedback supports growth, which is very important because we cannot always see ourselves as

Others see us

39

A strategy for corrective feedback is

Develop a plan to deal with the issues