NST Chap 21

Question 1

The process of selecting a communication, coordination, controls, authority, And assigned responsibilities necessary to achieve the organizations goal is organizational

Answer 1

Design

Question 2

Within the design factors, The first one used is

Answer 2

Organizational strategy (goals)

Question 3

The number of organizational systems or designs is

Answer 3

4

Question 4

Within organizational design, design factor when speaking of the environment we are not talking about the climate but the

Answer 4

Physical environment

Question 5

Within organizational design, the 3rd design factor to consider is

Answer 5

the size of the organization

Question 6

Within organizational design, the fourth and last design factor used is

Answer 6

Technology

Question 7

Within organizational design, the first design is known as

Answer 7

Mechanistic

Question 8

Within organizational design, The structured communication design that is not referred to as the bureaucratic structure is

Answer 8

Organic design

Question 9

Within design, there are very few organizations that are purely mechanistic or organic; for this reason another design that incorporates the strength of both is the

Answer 9

Diverse design

Question 10

Within organizational design, the last design that is used to bring together different sections to process or solve problems or serve a function is the

Answer 10

Matrix design

Question 11

As managers in today’s Air Force it is our job to ensure organizations are operating at

Answer 11

Peak performance

Question 12

Within managing organizational change, the British created a civil-service job in the year

Answer 12

1803

Question 13

Within managing organizational change, the change process using the model proposed by renowned social psychologist Kurt Lewin, who recommended leaders view change as a three stage process unfreezing, changing, and

Answer 13

Refreezing

Question 14

The leaders of today, which are in key position to manage chain, are

Answer 14

Senior enlisted

Question 15

Within unfreezing, the step that is designed to recognize the need for change is step

Answer 15

One

Question 16

Within unfreezing, The step that is deliberate management activity to prepare people for change is

Answer 16

Unfreezing

Question 17

The first reaction to change is normally

Answer 17

Resistance

Question 18

The four forms that resistance likely take on are: overdetermination, different perception of the need to change, self interest, and

Answer 18

Uncertainty

Question 19

The number of proven methods leaders employ to reduce and manage resistance to change is

Answer 19

Five

Question 20

Within education and communication, throughout the change process it helps to reduce uncertainty with

Answer 20

Open communication

Question 21

Within unfreezing this should always be addressed whenever change is

Answer 21

Imminent

Question 22

Within the change process, the stage that involves modifying technology, tasks, structure, or distribution of people is stage

Answer 22

2

Question 23

Within the change process, the final stage in the change process is stage

Answer 23

3

Question 24

Within conflict management, conflict can be constructive or destructive; it becomes destructive when it results in

Answer 24

Barriers

Question 25

Within personal behavior factors, conflict can arise because of individual differences, which in particular may facilitate behavior that causes conflict, are: values, perception, and

Answer 25

Personality

Question 26

The number of styles of which conflict management consists is

Answer 26

5

Question 27

The first consideration within applying conflict management styles is to consider

Answer 27

Who you are dealing with

Question 28

The last factor within applying conflict management style is

Answer 28

The situation itself

Question 29

AF smart operations is the use of continuous process improvement methodologies to achieve individual, unit and institutional

Answer 29

Excellence and effectiveness

Question 30

Within the eight step problem-solving model the step and sets improvement targets is number

Answer 30

3

Question 31

Strategic Alignment and deployment provide a framework for ensuring resources and activities are linked to the key strategies, priorities, and goals of the

Answer 31

Enterprise

Question 32

Within the 8 step problem solving model, the step that contains the B-Smart acronym step

Answer 32

3

Question 33

Within the 8-step problem solving model, step eight describes different levels of effort required to accomplish a step, including: just do it, rapid improvement event, and

Answer 33

Improvement project

Question 34

AF Smart Operations, using the AF 8-Step problem solving model, is a simple method to record continuous process improvement

Answer 34

Efforts

Question 35

Project management used a unique array of terminology to communicate its

Answer 35

Use and principles