NST Chap 21 Flashcards Preview

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Flashcards in NST Chap 21 Deck (35):
1

The process of selecting a communication, coordination, controls, authority, And assigned responsibilities necessary to achieve the organizations goal is organizational

Design

2

Within the design factors, The first one used is

Organizational strategy (goals)

3

The number of organizational systems or designs is

4

4

Within organizational design, design factor when speaking of the environment we are not talking about the climate but the

Physical environment

5

Within organizational design, the 3rd design factor to consider is

the size of the organization

6

Within organizational design, the fourth and last design factor used is

Technology

7

Within organizational design, the first design is known as

Mechanistic

8

Within organizational design, The structured communication design that is not referred to as the bureaucratic structure is

Organic design

9

Within design, there are very few organizations that are purely mechanistic or organic; for this reason another design that incorporates the strength of both is the

Diverse design

10

Within organizational design, the last design that is used to bring together different sections to process or solve problems or serve a function is the

Matrix design

11

As managers in today's Air Force it is our job to ensure organizations are operating at

Peak performance

12

Within managing organizational change, the British created a civil-service job in the year

1803

13

Within managing organizational change, the change process using the model proposed by renowned social psychologist Kurt Lewin, who recommended leaders view change as a three stage process unfreezing, changing, and

Refreezing

14

The leaders of today, which are in key position to manage chain, are

Senior enlisted

15

Within unfreezing, the step that is designed to recognize the need for change is step

One

16

Within unfreezing, The step that is deliberate management activity to prepare people for change is

Unfreezing

17

The first reaction to change is normally

Resistance

18

The four forms that resistance likely take on are: overdetermination, different perception of the need to change, self interest, and

Uncertainty

19

The number of proven methods leaders employ to reduce and manage resistance to change is

Five

20

Within education and communication, throughout the change process it helps to reduce uncertainty with

Open communication

21

Within unfreezing this should always be addressed whenever change is

Imminent

22

Within the change process, the stage that involves modifying technology, tasks, structure, or distribution of people is stage

2

23

Within the change process, the final stage in the change process is stage

3

24

Within conflict management, conflict can be constructive or destructive; it becomes destructive when it results in

Barriers

25

Within personal behavior factors, conflict can arise because of individual differences, which in particular may facilitate behavior that causes conflict, are: values, perception, and

Personality

26

The number of styles of which conflict management consists is

5

27

The first consideration within applying conflict management styles is to consider

Who you are dealing with

28

The last factor within applying conflict management style is

The situation itself

29

AF smart operations is the use of continuous process improvement methodologies to achieve individual, unit and institutional

Excellence and effectiveness

30

Within the eight step problem-solving model the step and sets improvement targets is number

3

31

Strategic Alignment and deployment provide a framework for ensuring resources and activities are linked to the key strategies, priorities, and goals of the

Enterprise

32

Within the 8 step problem solving model, the step that contains the B-Smart acronym step

3

33

Within the 8-step problem solving model, step eight describes different levels of effort required to accomplish a step, including: just do it, rapid improvement event, and

Improvement project

34

AF Smart Operations, using the AF 8-Step problem solving model, is a simple method to record continuous process improvement

Efforts

35

Project management used a unique array of terminology to communicate its

Use and principles