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Flashcards in Chapter 13 Deck (3)
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What are 4 (horsemen) negative behaviours that predict dissatisfaction?

- criticism
- contempt
- defensiveness
- stongwalling


What is coding?

Counting verbal and non-verbal behaviours like eye contact, as a means of quantifying


What are the communication differences between men and women and why?

- women are more likely to make demands
- men are more likely to withdraw

>> Men have no interest in changing the status quo because it works for them; women are often carrying the larger work load