Flashcards in chapter 13: conflict and stress Deck (59)
process that occurs when a person, group, or organizational subunit frustrate the goal attainment of another
what does interpersonal conflict involve
involves antagonistic attitudes & behaviours
ex: name calling, sabotage, or even physical aggression
what are the causes of interpersonal conflict
Group identification & intergroup bias
Differencesin Power, Status, and Culture
Ambiguous goals, jurisdictions, or performance criteria
Group identification & intergroup bias
tendency of people to develop a more positive view of their own "in-group" & a less positive view of "out-groups" of which they are not a member
when individuals or subunits are mutually dependent on each other to accomplish their own goals
the potential for conflict exists
what leads to conflict in interdependence?
The abuse of power in the relationships
the on-going need for coordination
how can ambiguity lead to interpersonal conflict?
the formal & informal roles that govern interaction break down & it may be difficult to determine responsibility
why are ambigious performance criteria frequent?
cause of conflict between managers & employees
how can scare resources lead to interpersonal conflict?
Differences in power are magnified when common resources are in short supply
Resources may also act as buffers in sufficient quantities which, when removed, allow conflict to surface
Scarcity has a way of turning latent or disguised conflict into overt conflict
what are the types of interpersonal conflict
relationship related interpersonal conflict
interpersonal tensions, that have to do with the relationship
task related interpersonal conflict
disagreements about the natureof the work to be done
process related interpersonal conflict
disagreements about how work should be organized and accomplished
how can you manage conflicts, where the factors?
how can competing be helpful to manage conflict?
maximizes assertiveness for your own position and minimizes cooperative response
in which cases would you use computing to manage conflicts?
when the conflict tends to be framed in win-lose terms
how can accommodating be a way to manage conflict?
one party cooperates with the other party, while not asserting
one's own interests
what is a con of accommodating to manage conflict?
may be seen as a sign of weakness
how can compromise be helpful to manage conflict?
combines intermediate levels of assertiveness and cooperation
tends to be a satisficing approach — neither true competition nor true accommodation
is compromise the most creative way to manage conflict?
Compromise does not always result in the most creative response to conflict
how can avoiding as a way to manage conflict characterized?
characterized by low assertiveness of one's own interests & low cooperation with the other party
what are the positive effects of stimulating conflict
it leads to change
change leads to adaptation
adaptation leads to survival
Conflict → Change → Adaptation → Survival
what are stressors
the Indian dudes from the JMICC stressing every two seconds
nah but for real, what are stressors
environmental events or conditions that have the potential to induce stress
ex: A person's job, a person's co-workers, conditions such as extreme heat & cold, & hostility from others
what is stress
psychological reaction to the demands inherent in a stress
person does not feel capable to manage these demands
has the potential to make a person feel tense or anxious because of this
what are stress reactions?
behavioural, psychological, & physiological consequences of stress
how can personality affect stress?
Personality can affect both the extent to which potential stressors are perceived as stressful and the types of stress reactions that occur
what are three key personality traits that influence stress??
Locus of control
Type A behaviour pattern
locus of control affecting stress
external factors that can cause anxiety