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1

interpersonal conflict

process that occurs when a person, group, or organizational subunit frustrate ​the goal attainment of another

2

what does interpersonal conflict involve

​involves antagonistic attitudes & behaviours

ex: name calling, sabotage, or even physical aggression

3

what are the causes of interpersonal conflict

Group identification & intergroup bias

Interdependence

Differences​in Power, Status, and Culture

Ambiguous goals, jurisdictions, or performance criteria

Scarce Resources

4

Group identification & intergroup bias

tendency of people to develop a more positive view of their own "in-group" & a less positive view of "out-groups" of which they are not a member

5

Interdependence

when individuals or subunits are mutually dependent on each other to accomplish their own goals

the potential for conflict exists

6

what leads to conflict in interdependence?

The abuse of power in the relationships

the on-going need for coordination

7

how can ambiguity lead to interpersonal conflict?

the formal & informal roles that govern interaction break down & it may be difficult to determine responsibility

8

why are ambigious performance criteria frequent?

cause of conflict between managers & employees

9

how can scare resources lead to interpersonal conflict?

Differences in power are magnified when common resources are in short supply

Resources may also act as buffers in sufficient quantities which, when removed, allow conflict to surface

Scarcity has a way of turning latent or disguised conflict into overt conflict

10

what are the types of interpersonal conflict

relationship related

task related

process related

11

relationship related interpersonal conflict

interpersonal tensions, that have to do with the relationship

12

task related interpersonal conflict

disagreements about the nature​of the work to be done

13

process related interpersonal conflict

disagreements about how work should be organized and accomplished

14

how can you manage conflicts, where the factors?

competing

accommodating

compromising

avoiding

collaborating

15

how can competing be helpful to manage conflict?

m​aximizes assertiveness for your own position and minimizes cooperative response

16

in which cases would you use computing to manage conflicts?

when the conflict tends to be framed in win-lose terms

17

how can accommodating be a way to manage conflict?

one party cooperates with the other party, while not asserting
one's own interests

18

what is a con of accommodating to manage conflict?

may be seen as a sign of weakness

19

how can compromise be helpful to manage conflict?

combines intermediate levels of assertiveness and cooperation

tends to be a satisficing approach — neither true competition nor true accommodation

20

is compromise the most creative way to manage conflict?

Compromise does not always result in the most creative response to conflict

21

how can avoiding as a way to manage conflict characterized?

characterized by low assertiveness of one's own interests & low cooperation with the other party

22

what are the positive effects of stimulating conflict

it leads to change

change leads to adaptation

adaptation leads to survival

C​onflict → Change → Adaptation → Survival

23

what are stressors

the Indian dudes from the JMICC stressing every two seconds

24

nah but for real, what are stressors

environmental events or conditions that have the potential to induce stress

ex: A person's job, a person's co-workers, conditions such as extreme heat & cold, & hostility from others

25

what is stress

psychological reaction to the demands inherent in a stress

person does not feel capable to manage these demands

has the potential to make a person feel tense or anxious because of this

26

what are stress reactions?

behavioural, psychological, & physiological consequences of stress

27

how can personality affect stress?

Personality can affect both the extent to which potential stressors are perceived as stressful and the types of stress reactions that occur

28

what are three key personality traits that influence stress??

L​ocus of control

T​ype A behaviour pattern

negative affectivity

29

locus of control affecting stress

external factors that can cause anxiety

30

T​ype A behaviour pattern affecting stress

ambitious

competitive

causes hostility and repressed anger