chapter 8: social influence, socialization, and culture Flashcards Preview

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1

Organizational culture

consists of:

s​hared beliefs

values

assumptions

--> ​that exist in an organization

o​rganizational culture is what defines the organization and it is what the company stands for

2

how are organization norms determined?

with the organization's shared beliefs, values and assumptions

3

what do organization norms lead to regarding employees, management, customers, etc.

patterns of behavior

4

what are the fundamental characteristics of organizational culture?

It represents a true “way of life” for organizational members

its influence is often taken for granted

It tends to be fairly stable over time

once established, it can persist despite turnover among
organizational members (providing social continuity)

Culture can have a strong impact on both organizational performance and member satisfaction

5

what are subcultures?

smaller cultures developed within a larger organizational culture

b​ased on differences in training, occupation, or departmental goals

6

why do effective organizations develop an overarching culture?

to manage differences between subcultures

7

what is a strong culture?

an organizational culture with intense & pervasive beliefs, values, & assumptions

they are associated with greater success and effectiveness

8

what does a strong culture provide consensus about?

provides great consensus concerning “what the organization is about” or what it stands for

(think on Disney)

9

in which type of cultures are beliefs, values' and assumptions less structured?

why?

in weak cultures

Weak cultures are fragmented and have less impact on organizational members

10

does an organization have to be big to have a strong culture?

nah boy

11

do strong cultures result in blind conformity?

nah boy

12

what are assets (advantages) of strong cultures?

coordination

conflict resolution

financial success

13

assets of strong cultures:

coordination

overarching​values & assumptions that facilitate the coordination of different parts of the organization

Different parts of the organization can learn from each other and can coordinate their efforts

trying to keep everybody in the loop

14

assets of strong cultures:

conflict resolution

s​haring core values​is a powerful mechanism that facilitate conflict resolution

15

assets of strong cultures:

financial success

strong cultures contribute to financial success

to do so, the culture supports the mission, strategy & goals of the organization

16

what are liabilities of strong cultures?

Resistance to change

Culture clash/conflict

Pathology

17

explain the culture clash/conflict asa liability of strong culture?

can mix badly when a merger or acquisition pushes two of them together under the same corporate banner

(you think you are right, so the other is wrong)

18

how can resistance to change be a liability?

can damage a firm’s ability to innovate

19

explain the concept of pathology as a strong culture liability

strong culture can sometimes support the following:

friction

secrecy

paranoia

20

what are two key factors that contribute to the foundation & continuation of organizational cultures?

The founder’s role

Socialization​ (learning by being around of the people)

21

The founder’s role in the foundation & continuation of organizational cultures

Strong cultures r​eflect the values of an organization’s founder

Top management​ strongly shapes ​an organization’s culture

22

what is a setback between a founder and management regarding the organizational culture?

Sometimes the culture begun by the founder can cause conflict when top management wishes to see an organization change direction

23

socialization in the foundation & continuation of organizational cultures

Socialization is one of the primary means by which individuals can learn the culture’s beliefs, values, & assumptions

Organizations with strong cultures go to g​reat pains​to expose employees to a careful, step-by-step socialization process

24

which are the socialization steps in strong cultures?

Step 1: Selecting Employees

Step 2: Debasement (undoing) & Hazing

Step 3: Training “in the Trenches”

Step 4: Reward and Promotion

Step 5: Exposure to Core Culture

Step 6: Reinforcing Folklore

Step 7: Role Models

25

what is it abouts the steps to develop a strong culture that make allow them to develop a strong culture?

the c​onsistency​ among these steps & their mutually reinforcing properties

26

how can you learn about organizational culture?

​examining ​the s​ymbols, rituals, and stories ​that characterize the organization's way of life

they reinforce the company’s culture

27

symbols

strong indicators or corporate culture

provide common meaning​and reinforce cultural values

what the company considers important

ex: ​corporate motto or mascot

28

rituals

expressive events that define & build the culture

They send a cultural message & convey the essence of a culture

29

what are some examples of rituals

parties

recognition awards events

employee nights

30

Stories (f​olklore of organizations)

s​tories about past organizational events

a common aspect of culture

Stories & anecdotes are told repeatedly across generations of employees to communicate informally “how things work”

They reflect the uniqueness of organizational cultures