Chapter 8

Question 1

Large scale action plans that reflect the organization’s vision and are used to set the direction for the organization

Answer 1

Strategy

Question 2

Defined as the set of shared, taken for granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

Answer 2

Organizational Culture / Corporate Culture

Question 3

Culture is the _________ that binds members of the organization together.

Answer 3

Social glue

Question 4

A formal system of task and reporting relationships that coordinates and motivates an organization’s members so that they can work together to achieve the organization’s goals.

Answer 4

Organizational Structure

Question 5

Organizational structure is concerned with:

Answer 5

(1) Who reports to who

(2) Who specializes in what work

Question 6

Process of Culture Change:

Answer 6

(1) Formal Statements
(2) Slogans and Sayings
(3) Rites and Rituals
(4) Stories, Legends, and Myths
(5) Leader Reactions to Crises
(6) Role Modeling, Training, and Coaching
(7) Physical Design
(8) Rewards, Titles, Promotions and Bonuses
(9) Organizational Goals and Performance Criteria
(10) Measurable and Controllable Activities
(11) Organizational Structure
(12) Organizational Systems and Procedures

Question 7

Organizations are more effective when they are structured to fit the demands of the situation, and when the structure is aligned with the strategies and internal actions of the organization.

Answer 7

Contingency Approach to Organization Design

Question 8

Three Factors to Be Considered in Designing an Organization’s Structure:

Answer 8

(1) Environment - mechanistic vs. Organic
(2) Environment - differentiation vs. Integration
(3) Link between strategy, culture and structure

Question 9

Authority is centralized, tasks and rules are clearly specified and employees are closely supervised

Answer 9

Mechanistic Organization

Question 10

Authority is decentralized, there are fewer rules and procedures, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks.

Answer 10

Organic Organization

Question 11

The tendency of the parts of an organization to disperse and fragment

Answer 11

Differentiation

Question 12

The tendency of the parts of an organization to draw together to achieve a common purpose

Answer 12

Integration