Chapter13-Human Resources Flashcards Preview

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Flashcards in Chapter13-Human Resources Deck (26):
1

What are the five different conflict management styles?

Avoiding conflict, accommodating conflict, forcing conflict, negotiating conflict, and collaborating conflict

2

Which behavior occurs when people hide their own emotions so that others do not know how they feel

Passive behavior

3

What type of behavior occurs when people express their emotions openly about using threatening behaviors towards people or objects which results in the violation of others rights

Aggressive behavior

4

What type of behavior occurs when people express their emotions honestly and defend the rights without hurting others?

Assertive behavior

5

What management style is taking a nonassertive or passive approach when people deny that a problem exist, refused to take a stand on the situation, or mentally or physically with drawl from the situation

Avoiding conflict

6

What is the result of avoiding conflict?

Lose lose because the conflict is never resolved

7

What management style is appeasing other person about possibly giving into their positions?

Accommodating conflict

8

What is the result of accommodating conflict

Lose win situation because the second person's needs are met at the expense of the first person's

9

What conflict management style is relying on an aggressive and uncooperative approach

Forcing conflict

10

Forcing conflict resolved soon what?

Win lose situation where relationships are damaged and animosity builds

11

What conflict management style is reaching a compromise solution that all parties can agree upon

Negotiating conflict

12

What conflict management style is sharing of information openly and honestly which usually results in the best solution to the conflict

Collaborating conflict

13

What conflict management style involves the personal interest of the parties involved and the best interest of the organization, community, or service area

Collaborating conflict

14

How is vacation we've accrued

Based on the length of service and the labor management agreement

15

When do you most vacation request take place

Beginning of the calendar year and are granted on seniority and rank

16

When can and advanced sick leave be granted?

If an employee has a surgery or a valuation

17

What type of leave is granted by some cities for doctors appointments, examinations, surgery, rehab, or counseling under the EAP program

Wellness leave

18

What is substance abuse?

Abuse of alcohol or drugs

19

What percentage of firefighters nationwide actively abuse alcohol or drugs?

10%

20

I AFF states that over what percent of firefighters have used alcohol or drugs

75%

21

What is an indication of a serious problem that an employee is having trouble coping with the stress of the job or outside issues and does not come to work

Absenteeism

22

Behavior management involves whatfrom the officer

Conflict management and discipline activities

23

When does conflict occur

When people are in opposition or disagreement

24

What are the three types of behaviors?

Passive, aggressive, assertive

25

What are the six steps to conflict resolution?

Identify the problem, defined the problem, list alternative options, determine the right response, conferred the decision to an action, and test the decision

26

When the support of others is not important to the outcome of the decision officers can use what style of conflict management

Forced