Chapter26-HR 2 Flashcards Preview

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Flashcards in Chapter26-HR 2 Deck (37):
1

What is the guiding force for responders in performing their duties based on what others expect from them

Role expectations

2

How many essential characteristics are there in every group

5

3

What allow subordinates to build into their memory the information that they are trying to apply

Questioning process

4

What results when wages and working conditions are substandard

Resentment

5

What occurs when there is a lack of knowledge of the job requirements and or rules of conduct

Ignorance

6

What is caused by personal problems on or off the job that affect their job performance

Stress

7

What does behavior management begin with

Prevention

8

At what point is the group a true team and begin to start working together as a unit

Performing

9

How many essential characteristics are there in every group

5

10

What is a number of people who share certain traits, interact with each other, except rights and obligations as members of the group, and share a common identity

Group

11

What is two or more persons who interact with regard to common goals

Group

12

What is the difference between a formal group and in informal group

Formal group defined goals in writing where an informal group takes on a less formal manner

13

What are five essential characteristics of a group

Common interest, group image, sense of continuity, shared values, and different roles

14

What is the term used when a member of the groups interest change over time

Transitory

15

What is the biggest factor in loss of personnel in support of the unit

Loss of motivation

16

What is it called when members recognize the existence of their group and take pride in it

Group image

17

A positive group image is often called Espitia de corps which means?

Common spirit

18

How are leaders of formal groups chosen

By election or assignment

19

What is one form of informal rules or guidelines within a group

Tradition

20

What effect within the group produces the total that is greater than the sum of all of its parts

Synergistic effect

21

When the group is in the forming stage what is the best leadership style

Directive

22

How should the leader lead well the group is in the storming stage

Supportive and actively listen

23

What should a supervisor do when the group is in the performing stage

Work hard to maintain equality and team spirit

24

What should the officer do when the group is in the adjournment phase

Acknowledge the groups achievements

25

What is a one on one sessions were officers can set expectations boundaries positively

Counseling

26

What is it called when a company officer guys the individual member through any new activities, reinforces correct behaviors, and redirects incorrect behavior

Coaching

27

What is it called when an officer of signs are more experienced member to work with the new member to improve performance

Peer assistance

28

What are the four steps to the coaching model

Describe the current level of performance, describe the desired level of performance, gain a commitment for change, and follow up the commitment

29

Feedback and questioning help with what process

Coaching

30

What allows subordinates to stop, think, and recall or build into memory the info that they are attempting to apply

Questioning

31

What is the term used to describe someone who is equal in status either socially or psychologically to another

Peer

32

What are the general probationary period is for newly hired employees

6, 12, 18 months

33

What are the two types of discipline

Negative and positive

34

What is the type of discipline that results when management establishes a reasonable rules of conduct applied fairly and consistently

Positive discipline

35

What type of discipline involves corrective action when an employee disobeys establish rules

Negative discipline

36

Boredom, stress, resentment, and ignorance are all examples of

Reasons why people break the rules

37

What is the format for a written reprimand

Description of what happened, description of what the employees doing to violate the policy, review of policy and consequences if behavior is continued, and a copy of the statement given to the employee