Chapter22-Management Activities Flashcards Preview

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Flashcards in Chapter22-Management Activities Deck (43):
1

What type of change is a change in the short or long range plan of the organization?

Strategic

2

What type of change in the organizational design of the organization may consist of unifying the command structure, division of labor, or size of the workforce

Structure

3

What type of change may include the addition of new equipment, apparatus, and communication systems

Technology

4

What type of change in the skills, performances, attitudes, behaviors, or cultures of the workforce are made to me the force of change

People

5

The contemporary management theory suggests that a higher span of control can extend to how many subordinates per supervisors

15 to 25

6

When was force Field analysis developed by Kurt Lewin

1950

7

What are the three skills every effective manager must possess,

Technical skills, human and communication skills, and conceptual and decision-making skills

8

What skill uses methods and techniques to perform certain tasks as a manager such as computer skills, knowledge of laws, codes, ordinances, and report writing

Technical skills

9

What is the management skill that deals with interpersonal skills and ability to work with other people and supervise subordinates

Human and communication skills

10

What is the skill that includes the ability to understand abstract ideas and solve problems through a variety of ways

Conceptual and decision-making skills

11

What are human resources to a manager?

Personnel assigned to the company officer

12

What are the financial resources available to a manager?

Funds that are allocated to the organization for completion of assign tasks

13

What are the physical resources available to a manager

Facilities, apparatus, tools, equipment, EMS supplies, and daily operating materials

14

What are the informational resources available to a manager

Dad of that is compiled by the organization concerning its operation such as incident reports, attendance reports, and injury reports

15

What are some of the time and resources available to a manager

The time required for completion of any project which competes with the time required for other projects and it must be invested wisely and prioritized

16

What are seven habits of highly effective people for company officers

Be proactive, focus on the results, prioritize, focus on a win-win the outcome, mutual understanding, synergize, learn from the past, and inspire others to meet their maximum abilities

17

How is training a motivational method for employees?

Gives them the feeling that the organization considers them valuable and trustworthy by providing them with new knowledge and skills

18

How does pride in accomplishment help motivate subordinates

Helps and still a feeling of accomplishment and the quality of service they generate

19

How does respecting the humanity of the employee help motivate them

Allows them to know that their manager understands the difficulties of life away from work and the manager is willing to listen to their struggles

20

How does mutual trust help motivate and employee

By delegating responsibility this allows employees to feel empowered and confident that their supervisor trust their decision-making ability

21

What are the two forces that affect change in an organization?

Inside and outside

22

What is inside change?

Changes that happen within the organization and include periodic performance reviews, organizational restructuring, or possible realignment of duties

23

What is Outside change

Change outside the organization such as political decisions, economic trends, community service demands, and changes in technology

24

What are the four change process stages?

Denial, resistance, exploration, and commitment

25

What happens during the exploration phase of the change process?

People start to gain a better understanding of the potential change through training

26

What is a person who leads a change project or initiative by defining, researching, planning, and carefully selecting members of a change team

Change agent

27

What is the management skill needed to properly analyze and evaluate skills?

Conceptual and decision-making skills

28

What type of change is a change in the skills, performances, and behaviors of the workforce to meet the forces of change?

People change

29

What are some change interventions that can be taken to help with the overall process of change

Training and development, teambuilding, job design, direct feedback, and survey feedback

30

What change intervention is used to develop skills, the Behaviors and attitude that will be used in the workplace

Training and development

31

What change intervention focuses on how to get the job done and allows for member involvement in defining the needed change and how to implement it

Team building

32

What change intervention changes or alters the types of tasks members of the organization perform

Job design

33

What change intervention uses an outside agent to train members in the use of new equipment or techniques

Direct feedback

34

What change agent uses a written questionnaire that is designed to gather data from members of the organization

Survey feedback

35

Which management function includes setting performance standards?

Controlling

36

Which management function includes setting goals and objectives and determining the direction the organization or unit will take to achieve those results

Planning

37

Which management function coordinates tasks and resources to accomplish the units goals and objectives

Organizing

38

Which management function is influencing, inspiring, and motivating employees to achieve the goals and objectives

Leading

39

How can a manager create a climate for change?

Encourage employees to suggest changes and implement those changes

40

How can a manager plan for change

Have a plan and prepare to follow it in order to effectively implement it

41

Why should a manager communicate the advantages and effects of change to employees

State factually the advantages and effective change to prevent unfounded rumors from eroding and trust between supervisor and employees

42

Why you should employees be involved in the change process?

Everyone likes to know that their perspectives on issues are taken into consideration

43

How can a manager provide support for employees during the change

Listen to them and provide training and support through the process