Communication Flashcards
(14 cards)
What is Communication?
Communication is defined as the transmission of information and meaning from one party to another using shared symbols.
What is the Transmission Model of Communication?
The Transmission Model of Communication describes a process initiated by a sender, who encodes a meaning into symbols or words, sends the message through a channel, and the receiver decodes and interprets the message.
What are potential problems in the Transmission Process?
Problems can arise at several points: sender problems (lack of clarity), channel problems (poor connection), and receiver problems (misunderstanding).
What is closing the loop in communication?
Closing the loop involves the receiver stating their interpretation of the message to the sender to confirm accuracy or correct misunderstandings.
What is one-way communication?
One-way communication involves information flowing in only one direction with no feedback loop from the receiver.
Examples include an employee sending an email with no reply.
What is two-way communication?
Two-way communication occurs when receivers respond to senders, allowing for feedback and clarification.
Examples include a manager responding to an employee’s email.
What are communication pitfalls?
Communication pitfalls include perception (interpreting information based on personal biases) and filtering (withholding or distorting information).
How can sender skills be improved?
Improving sender skills involves enhancing persuasion, writing clearly, considering audience language, and being aware of nonverbal signals.
How can receiver skills be improved?
Improving receiver skills includes active listening, careful reading, and observing nonverbal signals.
What are the directions of communication flow in organizations?
Communication can flow downward, upward, horizontally, or informally within an organization.
What is digital communication?
Digital communication is facilitated by electronic means, such as email and online platforms.
Advantages include speed and efficiency, while disadvantages include lack of nonverbal cues.
What is Media Richness Theory?
Media Richness Theory suggests that some communication channels convey more information than others, with richer media providing more cues.
What is the grapevine in organizational communication?
The grapevine refers to the social network of informal communications, which can provide information but also lead to harmful rumors.
What is open book management?
Open book management is the practice of sharing vital financial and performance information with employees at all levels.
