Employee Attitude and Behavior Flashcards
(25 cards)
What is an attitude?
An attitude is described as a relatively enduring and general evaluation of an object, person, group, issue, or concept. Attitudes can range from negative to positive.
What are the components of an attitude?
Attitudes are composed of three main parts: Cognitive, Affective, and Behavioral.
What does the cognitive component of an attitude refer to?
The cognitive component is the evaluation or belief about the object.
What does the affective component of an attitude refer to?
The affective component is the feeling or emotional reaction associated with the object.
What does the behavioral component of an attitude refer to?
The behavioral component refers to the act or intention related to the object.
What is the difference between positive and negative attitudes?
An attitude can be overall positive or negative, based on the nature of its cognitive evaluation, affective reaction, and behavioral acts or intentions.
What can cause a disconnect between attitude components?
A disconnect can occur when there are inconsistencies between the cognitive/affective components and the behavioral component of an attitude.
What is cognitive dissonance?
Cognitive dissonance occurs when there are inconsistencies between the three attitudinal elements (cognition, affect, and behavior), creating discomfort.
What is Cognitive Dissonance Theory?
This theory describes the drive for consistency in all three attitudinal elements, motivating individuals to reduce discomfort.
How can individuals reduce cognitive dissonance?
Individuals can reduce cognitive dissonance by changing their underlying attitude, changing future behavior, acquiring new information, or minimizing the importance of inconsistency.
What is job satisfaction?
Job satisfaction refers to an employee’s positive and negative feelings about their job, coworkers, and the work environment.
What are the types of job satisfaction?
Types of job satisfaction include global job satisfaction and job facet satisfaction.
What factors influence job satisfaction?
Job satisfaction can be influenced by growth opportunities, job characteristics, individual differences, and social factors.
What are the highest satisfaction factors in the workplace?
Highest satisfaction is reported with people at work (64.2%), interest in work (61.2%), and job security (59.1%).
What are the lowest satisfaction factors in the workplace?
Lowest satisfaction is reported with job training (34.8%), promotion policy (31.5%), and bonus plan (28.9%).
Why do organizations care about job satisfaction?
Organizations care about job satisfaction because it impacts employee behavior and associated costs.
What are the behavioral reactions to job dissatisfaction?
Employees react to job dissatisfaction through voice, exit, loyalty, and neglect.
What is the definition of behavior?
Behavior is defined as an action or function that is directly observed and measurable.
What are some habits of dissatisfied workers?
Habits of dissatisfied workers include checking social media (60%), shopping online (55%), and taking naps (15%).
What are Organizational Citizenship Behaviors (OCB)?
OCBs are discretionary behaviors that are not part of the employee’s job description and promote effective organizational functioning.
What are the five types of citizenship behavior?
The five types of citizenship behavior are Altruism, Conscientiousness, Courtesy, Sportsmanship, and Civic Virtue.
What are withdrawal behaviors?
Withdrawal behaviors include absenteeism and turnover.
What is absenteeism?
Absenteeism is missing work, which can be involuntary (due to legitimate excuses) or voluntary (due to personal choice).
What is turnover?
Turnover refers to leaving the organization, which can be involuntary (termination) or voluntary (employee choice).
