Communication and Negotiation Flashcards
(17 cards)
Can you explain some types of communication?
Verbal -using speech
Non verbal- smiling, hand gestures, posture
Written- using words and numbers
Visual- using aids such as graphs/charts
What is the advantage of written communication?
- Can communicate complex information in a precise explicit manner
-It creates a record
-Reliable way to formalise verbal agreements. - Can circulate to multiple parties
What are some disadvantages of written communication?
Less personal than verbal
May be unclear the recipient has received the information
Language and tone is up for interpretation and can be misconstrued
What are some typical attribute to effective communication?
Precise
clear and easy to understand
Well structured
Use of visual to support written and verbal
The recipient understand without ambiguity.
If you chair a meeting, how do you ensure the meeting is effective?
- Set and agenda and keep the meeting on track
Prepare in advance
Be punctual
take minutes and review previous minutes
give everybody the opportunity to speak and contribute
Use body language to enhance communication
Are there barriers to communication?
Difference between body language and verbal, you say something but body language say something different
difference in perception and viewpoint
language/ cultural differences
The use of jargon technical or unfamiliar terms
What is meant by body language and can you give an example?
Non verbal communication often with hidden message. For example smiling, crossing arms, sat up straight or slumped down not engaged.
What are the different forms of body language?
Passive - non eye contact, over apologetic
Assertive - relaxed and balanced hand gestures, firm but friendly
Aggressive- tense, loud, invading space.
What is negotiation?
Discussion to reach a compromise or agreement.
What outcome could indicate a successful final account negotiation?
Both parties come away happy, the costs are are agreed and the project is within the clients budget.
What key things need to be though about before entering into a negotiation?
Parameters for agreement - agree with client first
Red line absolutely not happy with
Ensure have sufficient facts and sufficient information
the structure of the negotiation
What is your negotiating style?
Try to be collaborative, assertive on my position but fair aim to reach a solution acceptable for all parties.
When faced with a challenging negotiation how do you conduct yourself in a fair and professional manner?
Always maintain my rules of conduct so active with respect, keep the goal in mind endeavour to understand their position while effectively communicating mine.
Can you give me an example of when you completed a successful negotiation?
Yes so for half million project which was a coffee shop refurbishment. this was a negotiated procurement route. This was done on an open book basis whereby i request 3 subcontractor quotes for packages. We compared pricing documents and were able to successfully reach a contract sum that both the client and the contractor were happy with.
Can you tell when you have successfully completed fianl account negotiations and what you did.
Yes so on Brock house which was and office fit out, the contractor submitted their final account figures, I collated all the supporting information I had and where I though the final account should be and identified the discrepancies and variation not agreed I then discussed this with the client and confirmed parameter for negotiation and agreement. Set up meeting with the contractor reviewed and manged to reach an agreement all parties were happy with.
What are main barriers to a successful negotiation?
-Lack of trust
-Missing or inaccurate information
-Lack of emotional intelligence
-Communication problems.
What does without prejudice mean?
That statements made in an attempt to settle a dispute cannot be used in court as evidence of admissions against the party that made them.
