Deck 20 Flashcards Preview

50 Terms > Deck 20 > Flashcards

Flashcards in Deck 20 Deck (50):
1

Aptitude

An ability or natural talent

2

Asptic Packaging

A food storage process that keeps foods fresh without refrigeration for up to six month

3

Assertiveness

Standing up for what you believe

4

Cold Canvassing

The process of locating as many potential customers as possible without checking out leads beforehand

5

Collateral

Something of value that a person pledges as payment for a loan in case of default

6

Dept Capital

Borrowed funds that must be repaid

7

Demand Elasticity

The degree to which demand for a product is affected by its price

8

Descriptive Label

A label that gives information about the products use, construction,care, performance,and other features

9

Disclaimer

A statement that contains exceptions to and exclusions from a warranty

10

Drop Shippers

Businesses that own the goods they sell but do not physically handle the products

11

E-Market Place

The online shopping location where products are sold to customers and industrial buyers through the use of the Internet

12

E-Tailing

Retailers selling products, over the Internet to the consumer

13

EEOC

Federal agency responsible for the fair and equitable treatment of employees with regard to hiring, firing, and promotions

14

EU

European trade bloc

15

Flextime

A program that allows workers to choose their work hours

16

Forced- Choice Question

Questions that ask respondents to choose answers from possibilities given on a questionnaire

17

Firewall

Hardware or software that protects a computer from attacks by hackers

18

Incentives

Products earned or given away through contests,sweepstakes,and rebates

19

Inflation

A period of rising prices

20

Jargon

Specialized vocabulary used by members of a particular group

21

Job Lead

Information about a job opening

22

Loss Leader

An item priced at or below cost to draw customers into a store

23

Lifestyle

The kind of life a person lives

24

Marquee

An architectural canopy that extends over a store's entrance

25

Non-price Competition

Competition based on factors that are not related to price, such as product quality, service and financing, business location, and reputation

26

Occupational Area

A category of jobs that involve similar interests and skills

27

Objections

Concerns, hesitations, doubt, or other honest reasons a customer has for not making a purchase

28

Package

The physical container or wraping for a product

29

Paraphrase

To restate something in a different wy

30

Price

The value placed on a product

31

Quota

a limit on either the quality or monetary value of a product that may be imported

32

Rational Motive

A conscious, logical reason for a purchase

33

Resources

All the things used in producing goods and services

34

Sales Quotas

Dollar or unit sales goals set for the sales staff to achieve in a specified period of time

35

Scarcity

The difference between what consumers want and need and what the available resources are

36

Self-esteem

Perception of your worth or value as a person

37

Slogan

A catchy phrase or words that identify a product or comany

38

Teamwork

Work done by a group of people to achieve a common goal

39

till

The cash drawer of a cash register

40

Ton-mile

The movement of one ton of freight on mile

41

Trade Character

A specific type of brand mark, one with human form or characteristics`

42

URl

The address of a file that is available on the Internet, usually on the World Wide Web

43

UPC

A combination bar code and number used to identify a product and mannufacturer

44

Validity

When questions asked on a questionnaire measure what was intended to be measured

45

Values

Beliefs that guide the way people live

46

Want Slips

Customer requests for items that are not carried in the store

47

Which Close

A method of closing a sale that encourages a customer to make decision between two items

48

Wholesale and Retail Buyers

Buyers who purchase goods for resale

49

WTO

A global coalition of more than 140 governments that makes rules governing international trade

50

www

A subset of the Internet that is a collection of interlinked electronic documents