Flashcards in Deck 20 Deck (50):
1
Aptitude
An ability or natural talent
2
Asptic Packaging
A food storage process that keeps foods fresh without refrigeration for up to six month
3
Assertiveness
Standing up for what you believe
4
Cold Canvassing
The process of locating as many potential customers as possible without checking out leads beforehand
5
Collateral
Something of value that a person pledges as payment for a loan in case of default
6
Dept Capital
Borrowed funds that must be repaid
7
Demand Elasticity
The degree to which demand for a product is affected by its price
8
Descriptive Label
A label that gives information about the products use, construction,care, performance,and other features
9
Disclaimer
A statement that contains exceptions to and exclusions from a warranty
10
Drop Shippers
Businesses that own the goods they sell but do not physically handle the products
11
E-Market Place
The online shopping location where products are sold to customers and industrial buyers through the use of the Internet
12
E-Tailing
Retailers selling products, over the Internet to the consumer
13
EEOC
Federal agency responsible for the fair and equitable treatment of employees with regard to hiring, firing, and promotions
14
EU
European trade bloc
15
Flextime
A program that allows workers to choose their work hours
16
Forced- Choice Question
Questions that ask respondents to choose answers from possibilities given on a questionnaire
17
Firewall
Hardware or software that protects a computer from attacks by hackers
18
Incentives
Products earned or given away through contests,sweepstakes,and rebates
19
Inflation
A period of rising prices
20
Jargon
Specialized vocabulary used by members of a particular group
21
Job Lead
Information about a job opening
22
Loss Leader
An item priced at or below cost to draw customers into a store
23
Lifestyle
The kind of life a person lives
24
Marquee
An architectural canopy that extends over a store's entrance
25
Non-price Competition
Competition based on factors that are not related to price, such as product quality, service and financing, business location, and reputation
26
Occupational Area
A category of jobs that involve similar interests and skills
27
Objections
Concerns, hesitations, doubt, or other honest reasons a customer has for not making a purchase
28
Package
The physical container or wraping for a product
29
Paraphrase
To restate something in a different wy
30
Price
The value placed on a product
31
Quota
a limit on either the quality or monetary value of a product that may be imported
32
Rational Motive
A conscious, logical reason for a purchase
33
Resources
All the things used in producing goods and services
34
Sales Quotas
Dollar or unit sales goals set for the sales staff to achieve in a specified period of time
35
Scarcity
The difference between what consumers want and need and what the available resources are
36
Self-esteem
Perception of your worth or value as a person
37
Slogan
A catchy phrase or words that identify a product or comany
38
Teamwork
Work done by a group of people to achieve a common goal
39
till
The cash drawer of a cash register
40
Ton-mile
The movement of one ton of freight on mile
41
Trade Character
A specific type of brand mark, one with human form or characteristics`
42
URl
The address of a file that is available on the Internet, usually on the World Wide Web
43
UPC
A combination bar code and number used to identify a product and mannufacturer
44
Validity
When questions asked on a questionnaire measure what was intended to be measured
45
Values
Beliefs that guide the way people live
46
Want Slips
Customer requests for items that are not carried in the store
47
Which Close
A method of closing a sale that encourages a customer to make decision between two items
48
Wholesale and Retail Buyers
Buyers who purchase goods for resale
49
WTO
A global coalition of more than 140 governments that makes rules governing international trade
50