Hoofdstuk 1

Question 1

Theory Y

Answer 1

McGregor’s modern and positive assumptions about employees being responsible

Question 2

Total quality management

Answer 2

an organisational culture dedicated to training, continuous improvement, and customer satisfaction

Question 3

E-business

Answer 3

running the entire business via the internet and managing virtual teams

Question 4

human capital

Answer 4

the productive potential of one’s knowledge and actions

Question 5

social capital

Answer 5

the productive potential of strong, trusting, and cooperative relationships

Question 6

contingency approach

Answer 6

using management tools and techniques in a situationally manner; avoiding the one-best-way mentality

Question 7

corporate social responsibility

Answer 7

corporations are expected to go above and beyond following the law and making a profit

Question 8

whistle-blowing

Answer 8

reporting unethical/illegal acts to outside third parties

Question 9

morally attentive

Answer 9

faithfully considering the ethical implications of one’s actions