Hoofdstuk 15

Question 1

social power

Answer 1

ability to get things done with human, informational, and material resources

Question 2

socialized power

Answer 2

directed at helping others

Question 3

personalized power

Answer 3

directed at helpen oneself

Question 4

reward power

Answer 4

obtaining compliance with promised or actual rewards

Question 5

coercive power

Answer 5

obtaining compliance through threatened or actual punishment

Question 6

legitimate power

Answer 6

obtaining compliance through formal authority

Question 7

expert power

Answer 7

obtaining compliance through one’s knowledge or information

Question 8

referent power

Answer 8

obtaining compliance through charisma or personal attraction

Question 9

empowerment

Answer 9

sharing varying degrees of power with lower-level employees to tap their full potential

Question 10

participative management

Answer 10

involving employees in various forms of decision making

Question 11

delegation

Answer 11

granting decision-making authority to people at lower levels

Question 12

personal initiative

Answer 12

going beyond formal job requirement and being an active self-starters

Question 13

coalition

Answer 13

temporary groupings of people who actively pursue a single issue

Question 14

impression management

Answer 14

getting others to see us in a certain manner