Hoofdstuk 12 Flashcards
(8 cards)
1
Q
rational model
A
logical four-step approach to decision making
2
Q
non-rational models
A
explain how decisions actually are made
3
Q
bounded rationality
A
constraints that restrict decision making
4
Q
garbage can model
A
holds that decision making is sloppy and haphazard
5
Q
judgmental heuristics
A
rules of thumb or shortcuts that people use to reduce information-processing demands
6
Q
decision making styles
A
analytical = tolerance for ambiguity is high, task and technical concerns conceptual = tolerance for ambiguity is high, people and social concerns directive = tolerance for ambiguity is low, tasks and technical concerns behavioural = tolerance for ambiguity is low, people and social concerns
7
Q
nominal group technique
A
process to generate ideas and evaluate solutions
8
Q
delphi technique
A
process to generate ideas from physically dispersed experts
