Hoofstuk 13 Flashcards
(5 cards)
1
Q
personality conflict
A
interpersonal opposition driven by personal dislike or disagreement
2
Q
day of contemplation
A
a one-time-only day off with pay to allow a problem employee to recommit to the organisation’s values and mission
3
Q
programmed conflict
A
encourages different opinions without protecting management’s personal feelings
4
Q
dialectic method
A
fostering a debate of opposing viewpoints to better understand an issue
5
Q
alternative dispute resolution
A
avoiding costly lawsuits by resolving conflicts informally or through mediation or arbitration
