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Lt. Test-2015 > IFSTA, Company Officer > Flashcards

Flashcards in IFSTA, Company Officer Deck (276)
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Firefighters to the Fire and Rescue Department are an example of what type of customer?

Internal Customers

1

A __________ is a guide to decision-making within an organization.

Policy

2

How often must the policies and procedures within an organization be monitored?

Continuously

3

In what two forms can orders and directives be given?

Written and Verbal

4

What must happen to insure the policies of an administration's intent is clear?

Communication

5

When a member of a unit is injured what is the first responsibility of the Company Officer?

Prompt Medical Care

6

Most emergency service organizations are what type of organizational structure?

Scalar

7

__________ is the legal ability of an individual to make and implement decisions for which the individual is held accountable.

Authority

8

What are the two levels of emergency services training?

Formal and continuing education

9

NFPA _______ states that emergency services organizations must evaluate the effectiveness of its training programs.

1201

10

________ is the complex ability to identify the components of a situation, assess the need for action, determine the nature of the necessary intervention and intimate the action.

Command presence

11

_______ is the act if controlling, directing, conducting, guiding and administering through the use of personal behavioral traits or personality characteristics that motived employees to the successful completion of an organizations goals.

Leading

12

The efficient assignment of subordinates to a supervisor is referred to as ________.

Span of control

13

________ is a formal process that involves activities that assist participants in identifying and resolving personal, behavioral or career problems that are adversely affecting performance.

Counseling

14

_________ employees is a form of delegation that allow subordinates to take responsibility for their actions and decisions.

Empowering

15

______ is the ability to use rational thinking and reasoning to determine the correct answer to a problem.

Logic

16

_______ is the principle that is used to determine correct and proper behavior by the members of society.

Ethics

17

________ adds value to the company, organization and authority having jurisdiction.

Quality service

18

The ________ is the pathway of responsibility from the top of the organization to the bottom and visa versa.

Chain of Command

19

What is the first step in the Four-Step Method of Instruction?

Preparation

20

A _________ is the act of showing how to do something or how something operates or acts.

Demonstration

21

A ladder rise is an example of what type of evolution?

Simple

22

When emergency incident are terminated, cause of incident ad a _________ are done.

After-action report

23

What is used to collect useful and accurate information about an emergency incident?

Interview

24

What I part of an active listening skill?

Stay focused and involved

25

What type of burning can result in burn patterns similar to those caused by an accelerant?

Postflashover

26

What is the leading cause of fires?

Undetermined

27

Influencing, controlling, monitoring through the use of persuasion is...

Managing

28

Planning and organizing are functions of...

Management process

29

Contemporary Management Theory suggests how many ratio of subordinates per supervisor?

15-25