MANAGEMENT SKILLS & TECHNIQUES: MOTIVATION, DELEGATION, SUPERVISION

Question 1

MANAGEMENT: DEFINITIONS
 Getting work done, through people
 The process of achieving predetermined __________ by __________ __________ in the production of goods and services

Answer 1

objectives

directing

human activities

Question 2

In managing resources, we must consider:
 __________ of activities
 _________ deployment
 Resource _________, and
 The processing of __________

Answer 2

Execution ; Manpower

allocation ; information

Question 3

MANAGERIAL FUNCTIONS/SKILLS
Function: broad area of responsibility composed of many
activities, aimed at achieving predetermined objectives
Main ones
 __________
 __________
 __________

Answer 3

Planning

Implementation –

Evaluation

Question 4

Management Skills

_________ skills

_________ skills

_________ Skills

Answer 4

Technical
Human
Conceptual

Question 5

Management Skills
Technical skills
The ability to apply __________ or __________.

•Human skills
The ability to work with, __________, and __________ other people, both individually and in groups.

Conceptual Skills
The mental ability to __________ and __________ __________ situations.

Answer 5

specialized knowledge

expertise ; understand ; motivate

analyze ; diagnose

Question 6

Supervisory or operational management needs ___________ skills

Middle management needs ___________ skills

Top management needs ___________ skills

Answer 6

Technical

Human

Conceptual

Question 7

MOTIVATION
 This is an _______________ that determines ________ a person does and the ________/________ with which s/he does it

Answer 7

inner impulse

energy/enthusiasm

Question 8

Motivation can occur at several levels of need.
Level 1: for the ______________ of life – food, clothing, shelter, safety
Level 2: to satisfy ________ needs – companionship, love, respect
Level 3: for _________ satisfaction – comfort, fulfilment

Answer 8

basic necessities

social ; personal

Question 9

WORK MOTIVATORS

 Nature of the work
Team leader should ___________________ of the work
 Responsibility
Help subordinates to take up responsibility
 Achievement
Aid workers to __________ work objectives
 Recognition
Give __________ when due
 Advancement
Help others _____ for __________
 Self-improvement
Create/maximize opportunities for development

Answer 9

explain the value

achieve ; praise ; promotion