Practice Exam 1 Flashcards
1
Q
Which of the following is NOT a characteristic of a project?
Constrained by limited resources
Creates unique product or services.
Ongoing and repetitive.
Planned, executed, and controlled
A
Ongoing and repetitive.
2
Q
A project is said to be temporary because:
it has a short duration.
it has a definite beginning and end.
it has the potential to be a continuous and ongoing effort.
its project team outlives it.
A
it has a definite beginning and end.
3
Q
Project deliverables may be:
overall quality.
the functional team.
agendas.
products or services.
A
products or services.
4
Q
_______ problems are typically minimal or absent during the project closeout phase
Administrative
Technical
Personality
Multiple project relationship
A
Technical
5
Q
Upon completion of the project, the project team, or work group
disbands.
begins the project maintenance phase.
substitutes a secondary team to monitor and troubleshoot problems.
evaluates the long range environmental, social and environmental impacts.
A
disbands.
6
Q
________ cause the most conflicts during the closeout phase
Schedule
Personality
Changes and revision
Quality control and project acceptance
A
Schedule
7
Q
Joe, as a new project manager for ABC Company, not only oversees new product design, but is also responsible for overseeing periodic updates and regular modifications to the products after they are released. Joe regularly visits the plant areas where he can observe his product modifications being tooled and assembled, as part of the ongoing product
program.
project.
operation.
scenario.
A
operation.
8
Q
Project end-dates’ may be set with respect to:
project acceptance.
an implementation or test period.
status changes.
any of the above.
A
any of the above.
9
Q
Certain types of conflict arise during certain phases of the project life cycle. The type of conflicts that might arise during the initiating phase of the project life cycle include:
project feasibility disputes.
prioritizing.
issues regarding the actual work.
user or client satisfaction.
A
project feasibility disputes.
10
Q
A vendor’s representative travels on business to a partner company in a foreign country, and meets with a business agent he has developed a long standing friendship with. It is not customary to give gifts to those one does business with in this particular setting. The business agent takes the vendor rep to lunch at a favorite eatery and gives the vendor rep a few small gifts. What should the vendor rep do?
Accept the lunch as business, but return the gifts.
Do not offend the “host” and accept whatever is offered.
Reciprocate with lunch or dinner for his host, before the vendor rep returns home.
Explain that company policy states he cannot accept meals since they pay for his travel and expenses, but personal gifts, providing they are from a friend, is permitted.
A
Accept the lunch as business, but return the gifts.
11
Q
All project team members should be known prior to estimating activity durations since actual competency levels of acquired team members can
incur more expense, which impacts the estimated budget.
cause activity durations and schedules to change.
increase the length of the project.
require a more complex work breakdown be created.
A
cause activity durations and schedules to change.
12
Q
Establishing the ‘project start-date’ is important since there are many elements of the project that depends on it, including when the project should be complete. The best determination of when to set the start-date is:
before the project manager is assigned and team is selected.
after the budget is approved.
prior to the pre-project meeting.
after initial contract award.
A
after the budget is approved.
13
Q
Joe, as a new project manager for ABC Company, oversees new product design, and the satisfaction of release of new models annually. Joe is happy to be involved in this ongoing
program.
project.
operation.
scenario.
A
program.
14
Q
Project life cycle phases are not the same as the project management process group. Meeting ________ goals are primary considerations throughout the project’s entire life cycle.
schedule and cost
stakeholders’
performance and time
organization
A
performance and time
15
Q
Feasibility studies and reviews
justify why a certain project is the best alternative.
are established through a process of alternative evaluation.
document the project scope, deliverable, and capital investment analysis.
all of the above
A
all of the above
16
Q
Factors limiting the project manager’s options regarding scope, staffing, and scheduling are scope
limitations.
assumptions.
constraints.
common causes.
A
constraints.
17
Q
The project manager uses product and stakeholder analyses, expert judgment, and alternatives identification during the process of
Collect Requirements
Define Scope
Validate Scope
Create WBS
A
Define Scope
18
Q
During Collect Requirements, the project manager should consider
how the scope activity will be managed.
The scope of the deliverables.
customer expectations
Product scope.
A
customer expectations
19
Q
In the scope statement, the project manager includes:
Project objectives and deliverables.
Estimated project costs.
A detailed project phase schedule.
A project team directory for stakeholders.
A
Project objectives and deliverables.
20
Q
_______ states in detail what needs to be done.
Project verification
The project charter
The project scope statement
Work breakdown templates
A
The project scope statement
21
Q
The following are inputs to Define Scope:
deliverables, recommended changes and corrective actions.
work performance information and reports.
the project charter, requirements documentation and organizational process assets.
organizational assets and updates.
A
the project charter, requirements documentation and organizational process assets.
22
Q
Why collect requirements?
To provide a basis for defining and managing the project scope.
To ensure the project baseline is appropriate for the type and character or project.
To help ensure that effort expended on the project is relative to its size and complexity.
To help ensure stakeholders and all those involved are formally informed about the direction and planned project objectives.
A
To provide a basis for defining and managing the project scope.
23
Q
The project scope is defined as:
the degree of stakeholder involvement.
the work to be done.
plan creation.
the project’s specified needs.
A
the work to be done.
24
Q
_________ management ensures the project includes all the specified work required, and ONLY the specified work, which is necessary to successfully complete the project.
Project
Scope
Control
Risk
A
Scope
25
The primary benefit of collecting requirements is to
influence the project's overall mission.
define the product and project scope
mitigate overall product and project changes.
establish guidelines project development and application.
define the product and project scope
26
What is an activity the project manager does when he/she attempts to manage a project's scope?
Create a performance statement.
Collect requirements.
Estimate potential project risks.
Subdivide the major anticipated project deliverables.
Collect requirements.
27
What is the project team doing when they examine the project and product requirements, and influences, and how those related influences will be managed?
They are analyzing the project risks.
They are analyzing and understanding the project scope.
They are measuring the project and product status.
They are creating the project management plan.
They are analyzing and understanding the project scope.
28
The project scope begins as a general idea with end goals and objectives. The scope becomes more detailed as the team develops a structured breakdown of the project, identifying specific details. This process is:
scope creep.
planning.
progressive elaboration.
strategic design.
progressive elaboration.
29
Directing and managing project work is the integrative process that performs activities outlined in the
WBS.
project scope statement.
project charter.
SOW.
project scope statement.
30
In the context of the project, product scope refers to:
the product characteristics.
the product functions.
required work to accomplish end deliverables.
all of the above.
all of the above.
31
What activities are involved in scope management?
estimating.
executing.
defining.
all of the above.
defining.
32
Internal enterprise environmental factors include
legal restrictions
infrastructure
academic research
financial considerations
infrastructure
33
A governance framework includes
all of the below
policies
rules
norms
all of the below
34
Enterprise Environmental Factors can be
internal only
external only
both internal and external
neither internal or external
both internal and external
35
Matrix organizational structure types include all but
parallel
weak
strong
balanced
parallel
36
Which of the following is NOT a type of PMO
Formative
Supportive
Directive
Controlling
Formative
37
Systems are
linear in responsiveness
dynamic
static
limited to programs
dynamic
38
All of the following are characteristics of management except
focus on the bottom line
do things right
innovate
accept status quo
innovate
39
Environmental characteristics to consider when adopting a leadership style include all except
social situation
work performed
economic state
political elements
work performed
40
The project manager should be able to explain _________ of the organization
strategy
mission
goals and objectives
All of the above
All of the above
41
Team member characteristics to consider when adopting a leadership style include all except
finances
attitudes
moods
needs
finances
42
Leadership characteristics include all except
focus on the bottom line
develop
inspire trust
focus on vision
focus on the bottom line
43
Project manager skills for being a leader include
being optimistic
being collaborative
building trust
all of the above
all of the above
44
Leadership styles the project manager can use include all but
Initiating
Transactional
Charismatic
Interactional
Initiating
45
Types of power include all except
referent
situational
personal
dynamic
dynamic
46
_______ is the degree to which a set of inherent characteristics fulfill requirements
Grade
Quality
Integrity
Par
Quality
47
Project management processes are integrative, integrated, and defined according to Process Group. The project manager and team determine what processes from the process groups will be implemented to achieve the desired objective. The concept for the interaction among the project management processes is the _______ cycle.
plan-act-evaluate
plan-do-check-act
initiate-plan-do-check
initiate-plan-do-monitor-control-finish
plan-do-check-act
48
It is the task of the project manager to identify which quality standards are relevant to the project and determine how to satisfy them during the ______ stage
Performance Planning
Performance of Quality
Plan Quality Management
Perform Quality Management
Plan Quality Management
49
Plan Quality Management tools include:
Price of Quality
Benchmarking
Constraint Charts
None of the above
Benchmarking
50
When conflict arises between team members that impacts the project, to affect a resolution, the project manager
should select the best aspects from each member's complaint and incorporate them into the project plan and execution.
should weigh member position, degree of experience, and knowledge about the issue.
should focus on objective criteria and options for mutual gain.
should restate the project objective and set priorities, and avoid any personal conflict between or among members.
should focus on objective criteria and options for mutual gain.
51
What is the purpose of Quality Management?
To identify quality standards, defects and errors prior to beginning the project.
To monitor activities to ensure quality standards for activities are met.
To inspect the results upon project completion to ensure they meet quality standards.
all of the above.
all of the above.
52
An engineer takes a series of on-site soil density readings and samples. He performs the necessary tests and calculations and gives the failing test results to the project manager, stating that the results fall below the acceptable passing percentage tolerance by just "a couple hundredths of a percent." The project manager must determine what needs to be done with the failing material results since it impacts the decision to pay, not to pay, or penalize the contractor, and how much. Ethically, what should the project manager consider doing?
Since the particular contractor has done a significant amount of work for the firm in the past, and since the deviation is very small, the PM can make an exception and accept the substandard material at full price.
The PM should direct the contractor to remove all substandard material at the contractor's expense, and bring in new material that will be re-tested. if it passes the contractor will be paid 90% of contract price.
Without liability, the PM can elect to have a second series of tests done to see if the small deviation is an indication of a larger problem or if the second tests show passing results.
The PM can document his decision to waive the test results, and allow the project to proceed.
Without liability, the PM can elect to have a second series of tests done to see if the small deviation is an indication of a larger problem or if the second tests show passing results.
53
What is a cost baseline?
An estimated cost for each planned activity.
A time-phased budget used to measure and monitor cost performance.
A created plan for estimating scope and project costs.
A process that allows the project team to consider short- and long-term cost impacts.
A time-phased budget used to measure and monitor cost performance.
54
There have been numerous efficiency studies done to determine effective time management to achieve maximum productivity. What is time management's "80:20 Rule?
Managers spend 20% of their time planning and 80% on personnel issues.
Managers plan for 80% of unfocused effort generating 20% project risk.
Managers spend 20% of their time on planning and controlling which garners 80% in results.
Managers allocate 80% of their time to project management and delegate 20% of overall responsibilities to lower level managers.
Managers spend 20% of their time on planning and controlling which garners 80% in results.
55
What group of processes are used to ensure the project management team completes a project within the approved budget?
Estimate Costs
Determine Budget
Control Costs
Baseline Costs
Control Costs
56
______ Scope involves formalizing acceptance of the completed project deliverables
Validate
Complete
Closeout
Manage
Validate
57
Tom's boss just informed him the project they'd so diligently worked on might be postponed or cancelled due to upper management's reallocation of funds. Tom had scheduled a procurement meeting with perspective contractors for tomorrow afternoon. What should Tom do?
Without committing to anything, Tom should inform the contractors at the meeting the project might be delayed.
Cancel the meeting, and wait to reschedule until after a determination has been made on the funding.
Have the contractors meet with his boss.
Conduct the meeting as planned, since often these funding types of postponements correct themselves within a couple weeks.
Cancel the meeting, and wait to reschedule until after a determination has been made on the funding.
58
If conflicts arise during the project, regardless if they are about a task or between team members, it is the responsibility of the project manager to
stop project progress until the conflict can be resolved.
force a resolution so project activities can continue unencumbered.
determine the single best solution as quickly as possible.
settle the conflict without irreparable harm to the project's objectives.
settle the conflict without irreparable harm to the project's objectives.
59
________ is a structured application of the tools and techniques of TQM, applied to a project to achieve strategic results, with a 99.99966% success rate
The design review process.
TQM
Six Sigma
COQ
Six Sigma
60
Bob is a new employee at XYZ Company. During a review session, he realizes some of the financial statements are not in conformance with industry standards for accounting. As a result, the statements are inaccurate. What should Bob do?
Contact the US General Accounting Office to report inaccurate company accounting practices.
Ignore the issue, and assume that company just uses a different finance standard.
Before calling attention to the discrepancy, Bob should check with the finance manager of his old company for advice about accounting standards his new company is using.
Tell the finance managers what he found, and why it appears they might be in violation of accounting industry standards.
Tell the finance managers what he found, and why it appears they might be in violation of accounting industry standards.
61
The Monitoring and Controlling Process Group corresponds to the ______ components of the plan-do-check-act cycle
plan-do
do-check
check-act
act-do
check-act
62
One of the most widely used quality control techniques development of management systems for quality implementation throughout the total production or service process, or throughout the organization is
Plan-Do-Check-Act cycle.
TQM.
Six Sigma.
COQ.
TQM.
63
What ethical responsibilities does the project manager have to the profession?
Compliance with all organizational rules and policies.
To refrain from engaging in whistleblowing actions and activities.
To enforce PMP rules and discipline violators.
All of the above.
Compliance with all organizational rules and policies.
64
The Integration Management process includes
developing the project charter.
developing the project management plan.
closing the project.
all of the above
all of the above
65
It is important the team understands how to take the identified integrative information and use it to
effectively schedule the work necessary to meet completion deadlines.
establish adequate funding.
develop a workable project management plan.
develop credible document reports and outputs.
develop a workable project management plan.
66
Interpersonal and team skills used in developing the project management plan include all except
stakeholder reviews
conflict management
facilitation
meeting management
stakeholder reviews
67
________ involves planning and coordinating overlapping project processes, phases, and activities
Scope management
Time management
Integration management
Scheduling management
Integration management
68
Developing the project management plan
provides a procedure for monitoring and controlling.
provides a format for managing the project.
documents necessary actions for subsidiary plans.
provides routines for executing the project and its phases.
documents necessary actions for subsidiary plans.
69
The project manager uses integration management to
forecast project success.
document project progress.
decide the most effective resource allocation.
conduct audits.
decide the most effective resource allocation.
70
How many prescribed ways are there to manage a project?
none
1
2
numerous
numerous
71
In terms of project management, what characterizes integration?
Unification of processes to ensure timely project completion.
Clearly communicating objectives.
Consolidating actions to manage expectations.
All of the above
All of the above
72
______ is mainly concerned with effectively integrating project management process groups required to accomplish project objectives.
Scope management
Integration
Execution
Cost and budgeting
Integration
73
Integrative activities the project management team performs include
Planning.
creating the WBS.
Deciding the project scope.
perform change control
perform change control
74
A project manager is assigned to oversee an accounting office computer system upgrade. He gets along well with the office manager who asks him to install the software on the manager's personal laptop, for the manager's convenience. This is not part of the project contract, but the office manager offers to pay the PM extra, out of pocket, to do it. No change is made to the original contract to add the laptop software installation. The PM agrees to do the install on his own time. Doing the work ________ for him.
is a monetary bonus
is a conflict of interest
will get his company future contracts and recognition
may lead to other side jobs
is a conflict of interest
75
When the culture is such that gifting is acceptable, considerations that are relevant in determining the moral acceptability of gift giving and receiving include
The value of the gift.
The purpose of the gift.
The relationship with the gifter.
All of the above.
All of the above.
76
The source of initiating a message is the
The channel.
The sender.
The Receiver.
The Messenger.
The sender.
77
The cost effective analysis of ________ is used to examine cost tradeoffs, which are an important part of the integration process.
"value engineering"
the action plan
"optimization"
project plan components
"value engineering"
78
What ethical responsibilities does the project manager have to the customer and the public?
To prudently engage in activities that may be construed as conflicts of interest.
To accept gifts only if they are valued less than 50.00.
If qualifications and experience are not up to par, enroll in appropriate courses in addition to learning on the job.
To refrain from offering or accepting unauthorized payments, gifts, and compensations for personal gain.
To refrain from offering or accepting unauthorized payments, gifts, and compensations for personal gain.
79
The PMP Code of Professional Conduct approves of all of the following EXCEPT
accepting minor tokens of appreciation from sellers.
complying with organizational rules.
reporting those who engage in events that could be construed as a conflicts of interest
hiring those with above average qualifications, experience, and who exhibit professional performance.
accepting minor tokens of appreciation from sellers.
80
Why is it important to conduct work in an ethical manner?
To stay ahead of the game.
To earn the confidence of the public as well as team members.
To assert authority as the project manager.
To retain one's position within the organization.
To earn the confidence of the public as well as team members.
81
A project manager is offered two tickets to the championship ballgame the seller's son is playing in. It is a public event. If the project manager accepts the tickets, is he in violation of any professional conduct code?
No, since it is a public event and anyone can get tickets to the game.
No, since it is the seller's son's event.
Yes, since it is accepting inappropriate compensation for personal gain.
Yes, since accepting the tickets may compromise the project.
Yes, since it is accepting inappropriate compensation for personal gain.
82
The most favored and successful technique for resolving conflicts is
negotiating.
bargaining.
policy enforcement.
disciplinary action for perpetrators.
negotiating.
83
Effective distribution of information depends on the project manager's and project team's
presentation techniques.
performance planning.
communication model.
communication skills.
communication skills.
84
_______ is the period given in which to complete the project
The schedule
Time
An activity
Contract duration
Time
85
Jack worked as a project manager for an accounting firm (Company A), where he specialized in IRS audits and federal tax law. He now works for one of his old firm's competitors (Company B), who hired him because of his knowledge and expertise in that area. Now that Jack is working with his old company's competitor, he should
use knowledge he gained while working at Company A, frugally.
not use knowledge he acquired at Company A to benefit his old company's competition.
use the knowledge acquired at Company A to improve his current Company B's products and services.
Get prior approval from Company A before implementing knowledge and skills he acquired there, for Company B's projects.
use the knowledge acquired at Company A to improve his current Company B's products and services.
86
What is the primary objective a project manager tries to accomplish through the integration process?
Create a performance design that is reliable.
Not to over-design a process beyond given specifications.
Keep focused on outcomes not on details.
Keep focused on details and not on the final product.
Create a performance design that is reliable.
87
The combined processes of _______ are used to reduce cost and execution time and to improve project deliverable quality and performance.
project cost and quality control
cost estimating and sequence scheduling.
value engineering and quality control.
life-cycle costing and value engineering
life-cycle costing and value engineering
88
What is the first process the project integration management team performs?
Develop the project charter.
Develop the project scope.
Develop the project management plan.
Direct project management.
Develop the project charter.
89
Trends in project integration management include all except
use of automated tools
delegating project manager responsibilities
use of visual management tools
expanding project manager responsibilities
delegating project manager responsibilities
90
"Inspection" is an activity used in
processing the project management plan.
updating work breakdown.
validate scope.
define scope.
validate scope.
91
How often during a project do schedule management processes occur?
Seldom.
At the discretion of the project manager, time permitting.
Once during projects that have project phases.
Each process = 1+ times in every project and 1+ times in one or more project phases.
Each process = 1+ times in every project and 1+ times in one or more project phases.
92
Project ______ is the process of completing the project in a timely manner and on time.
Schedule management
Control
Schedule control
Sequencing
Schedule management
93
_______ are planning-related policies, procedures, and guidelines used in developing the activity definitions
Organizational process assets
Enterprise environmental factors
Planning components
Activity processing technologies
Organizational process assets
94
What prior output does the project manager use to define project schedule activities?
Lessons learned
PMIS
Scope baseline
All of the above
All of the above
95
Scheduling software is considered an
organizational asset.
enterprise environmental factor.
planning component.
activity processing technology.
enterprise environmental factor.
96
Project _______ documented in the project scope statement can limit the project management team's schedule milestones and other options
assumptions
deliverables
constraints
dependencies
constraints
97
What internal assets and enterprise environmental factors are used to define the schedule activities?
The risk register and resource availability.
A scheduling methodology and the PMIS
Work performance reports and resource availability.
Decomposition and resource availability.
A scheduling methodology and the PMIS
98
Develop schedule tools include:
critical diagram method
chain path method
resource leveling
all of the above
resource leveling
99
Tailoring considerations in project schedule management include all except
life cycle approach
product dimensions
resource availability
technology support
product dimensions
100
Estimating the number of work periods that will be necessary to complete individual activities is:
activity time and resource allocation.
activity sequencing.
activity duration estimating.
none of the above.
activity duration estimating.
101
What schedule management process initially identifies the specific schedule activities that must be performed to produce various project deliverables?
Estimate activity resources
Sequence activities
Define activities
Develop Schedule
Define activities
102
In Schedule Management, defining activities involves:
Identifying what satisfies quality standards for individual project components.
Identifying project risks.
Identifying and documenting the planned work.
Identifying project phase requirements.
Identifying and documenting the planned work.
103
Sequence activities
allows the project manager to estimate activity durations.
helps the project manager determine which project schedule changes should be made.
estimates the number of work periods that will be needed to complete an individual task.
is a means of identifying and documenting dependences among schedule activities.
is a means of identifying and documenting dependences among schedule activities.
104
When might the processes of sequence activities, estimate activity durations, and develop schedule be performed as a single process?
On formal, broad scope, projects.
On projects having a smaller scope.
Only at the project manager's discretion.
Never
On projects having a smaller scope.
105
Work involved in performing project schedule management processes is preceded by _______ by the project management team.
planning done
a feasibility study performed
the project start- and end-dates being established
stakeholder meetings held
planning done
106
In Define Activities
Work package deliverables will be identified.
The project schedule will be developed.
Cost resources of each activity will be made apparent.
The cost estimate will be developed.
Work package deliverables will be identified.
107
________is essentially the converting of the project action plan into a functioning timetable which will serve as the basis for monitoring and controlling the project.
Scheduling
Planning
Sequencing
Activating
Scheduling
108
What is the purpose of a creating a schedule management plan?
To aid in planning resource allocation.
To aid in controlling the project schedule.
To aid in establishing a milestone list.
To aid in performing the project time management processes.
To aid in controlling the project schedule.
109
What is the difference between schedule control and schedule development?
Schedule control analyzes activity changes, and schedule development implements them.
Schedule control controls project schedule changes and schedule development analyzes activity component constraints to create the project schedule.
Schedule development identifies potential schedule changes and schedule control mitigates or avoids predicted schedule changes from happening.
Schedule control monitors the activity components planned during schedule development.
Schedule control controls project schedule changes and schedule development analyzes activity component constraints to create the project schedule.
110
What is involved in project cost management?
Planning cost management, estimating costs, determining budget, and controlling costs.
Estimating, allocating, and correcting costs.
Planning, estimating, and combining budgets.
Defining, coordinating, and combining budgets.
Planning cost management, estimating costs, determining budget, and controlling costs.
111
The cost management plan provides for various thresholds for costs or other indicators at designated times over the duration of the project, called:
cost thresholds.
cost indicators.
cost variances.
control thresholds.
control thresholds.
112
______ are considered in developing the cost management plan, as well as in selecting the cost estimating tools and monitoring and reporting methods to be used.
The WBS and WBS dictionary
The project management plan
Existing formal and informal cost estimating polices and procedures
Historical information and team knowledge
Existing formal and informal cost estimating polices and procedures
113
Cost management processes vary according to their application. The cost management plan establishes specific organizational procedure links. The WBS component used for the project cost accounting is a
cost account.
control account.
earnings account.
cost reporting system.
control account.
114
All of the following are outputs of Estimate Costs except:
Cost Estimates
Basis of Estimates
Project Document updates
Budget Cost Estimates
Budget Cost Estimates
115
What is considered when creating a project cost estimate?
The cost of quality.
Marketplace conditions and the project scope statement.
The program plan.
The reserve analysis.
Marketplace conditions and the project scope statement.
116
What should the project manager or estimator consider when approximating costs of resources needed to complete each schedule activity?
Risk.
Time.
External factors.
Project scope.
Risk.
117
What project information does the project scope statement provide the project cost estimator?
The business need, constraints, and assumptions.
The relationship among all project components and deliverables.
The overall plan for executing and monitoring cost management and control.
Available products and services and who provides them.
The business need, constraints, and assumptions.
118
When the project manager is developing an approximation of the costs of the resources needed to complete the project activities, he/she is implementing:
cost budgeting.
cost estimating.
cost analysis.
cost control.
cost estimating
119
The total cost for activities includes:
labor, materials, and an inflation allowance.
an inflation allowance or contingency cost.
equipment, labor, and services.
all of the above.
all of the above.
120
Cost estimates are expressed in:
currency.
currency, units of measure, and time.
labor and materials.
phases and activities.
currency, units of measure, and time.
121
Plan cost management tools include:
Value engineering
Bid factors
Meetings
Risk review
Meetings
122
What management process includes quality policies, objectives, and responsibilities to ensure the finished project will satisfy its specified needs?
Risk management.
Quality management.
Project management.
Contract management.
Quality management.
123
The _______ process monitors specific project results to determine if they comply with quality standards, and eliminates causes of unsatisfactory performance
Plan Quality Management
Control Quality
Perform Quality Assurance
Perform Quality Review
Control Quality
124
What does the project manager need to know to effectively ensure the relevant parameters of quality control for the project are met?
Potential project risks.
The degree of need for formal project performance appraisals.
Communication channels.
Industry standards and regulations.
Industry standards and regulations.
125
Non-proprietary approaches to quality management are contained in ______ processes
TQM
Six Sigma
COQ
Any of the above.
Any of the above.
126
Project quality applies to ____ projects, but product quality measures are ______ product(s)
all; specific to a particular type of
all; applicable to any
specific; for all
all; for most
all; specific to a particular type of
127
________ is a category assigned to products or services having the same functional use but different technical characteristics
Grade
Precision
Integrity
Par
Grade
128
Basic approaches to quality management are in accordance with the standards set by the ISO, which is the
Internal Standards Operations.
International Standardization Organization.
Quality Insurance Standards Organization.
International Organization for Standardization.
International Organization for Standardization.
129
Managing quality involves
applying planned quality activities that ensure all processes meet quality requirements.
identifying defects after project completion and requesting changes.
planning performance reviews to ensure activities consistently meet established quality standards.
monitoring project results to ensure they comply with quality standards.
applying planned quality activities that ensure all processes meet quality requirements.
130
What project resource management project team process focuses on improving team competencies and interactions in an effort to enhance project performance?
plan project team
manage project team
acquire team
develop team
develop team
131
The project team may not have direct control over team member selection due to
collective bargaining agreements.
politics and policies.
hierarchical guidelines.
activity resource requirements.
collective bargaining agreements.
132
Enterprise Environmental Factors that are inputs to Acquire Resources include:
HR Contracts
Contract house bids
Marketplace conditions
HR Gantt Charts
Marketplace conditions
133
Tools and techniques used to acquire a project team include all of the following except
pre-assignment
negotiation
use of virtual teams
mediation
mediation
134
Adding additional team members to the project after it has begun, can increase or decrease project _____, which can create a need for additional ______ planning
cost; budget
duration; time management
risk; risk
control; quality management
risk; risk
135
The resource ________ process includes performance tracking, issue resolution, and change coordination
develop project team
manage team
acquire team
plan project team
manage team
136
Project Resource Management focuses on processes that
distribute information.
organize and manage the project team.
provide management policies and guidelines to the project manager.
ensure timely project completion through the appropriate use of personnel.
organize and manage the project team.
137
Roles and responsibilities in the Human Resource Plan include all except:
authority
responsibility
competency
seniority
seniority
138
The resource management plan includes
training needs.
recommended preventive actions.
work performance information.
team member location assignments.
training needs.
139
Regardless of roles and responsibilities, all team members should be involved in ____ early in the project, to add expertise and establish a commitment.
planning and decision making
monitoring and controlling
identifying and planning for risk mitigation
all of the above
planning and decision making
140
Project roles are designed for
Project team members.
The project management team.
Persons or groups from inside or outside the organization.
The technical support personnel.
Persons or groups from inside or outside the organization.
141
Enterprise Environmental Factors that influence the Plan Resource Management process include:
future human resources
global conditions
organizational culture
none of the above
organizational culture
142
RACI categories include all of the following except:
responsible
accountable
action
inform
action
143
The enterprise environmental factors and organizational process assets that go into Plan Resource Management include:
Organizational culture and structure and established templates and checklists.
Performance reports and work performance information.
Staffing and resource availability.
Roles, responsibilities, project organization charts, and the staffing management plan.
Organizational culture and structure and established templates and checklists.
144
What is the purpose of Plan Resource Management?
To determine project roles and responsibilities.
To determine reporting relationships.
To create the resource management plan.
All of the above.
All of the above.
145
Emerging practices in Project Resource Management include all except
autocratic structures
Resource management methods
Emotional intelligence
self-organizing teams
autocratic structures
146
What are the criteria for choosing and implementing a particular communications media or activity?
Selection depends on the complexity of the team and/or project.
Selection depends on communications availability.
Selection depends on the stakeholders.
Selection depends on the situation.
Selection depends on the situation.
147
```
Communication skills are related to, but are NOT
Answer choices Correct Your choice
feedback.
signals sent and received.
project management communications.
meeting management activities.
```
project management communications.
148
Preparing an agenda and dealing with conflicts are characteristic of
project management communications.
the basic model of communication.
meeting management techniques.
feedback.
meeting management techniques.
149
What is the primary purpose of project communications management?
To expedite project completion.
To eliminate project mistakes and defects.
To ensure effective collection and dissemination of information.
To reduce risk and prevent all types of resource issues that can cause the project to fail.
To ensure effective collection and dissemination of information.
150
________ is the process of making information available to project stakeholders
Plan Communications Management
Manage Communications
Control Communications
Stakeholder management
Manage Communications
151
Managing communications is necessary to satisfy the requirements of, and resolves issues with
the project charter.
project stakeholders.
the project management plan.
the project scope management plan.
project stakeholders.
152
_______ involves the sender's choice of media used to transmit the message to the receiver.
Encoding
Decoding
Noise
Conveyance
Encoding
153
Presentation techniques are communications that
determine when to use active vs. passive voice and sentence structure.
use body language and visual aids.
follow a prescribed agenda.
help translate thoughts and ideas into understanding and action.
use body language and visual aids.
154
Sender-receiver models involve
barriers to communication.
communication media.
passive and active voices.
presentation techniques.
barriers to communication.
155
Which is an input for Plan Communications Management?
Stakeholder Register
Risk relevance
Gannt Charts
Feasibility studies and reviews
Stakeholder Register
156
An integral tool used in Plan Communications Management is
a communication model.
a communications method.
communications technology.
all of the above
all of the above
157
Encoding, decoding, feedback, and noise are key components of
a communication model.
communications management.
communications planning.
communication.
a communication model.
158
Performance information activities that are included in communication management include
Issue logging.
Organizational charting.
Training sessions.
Forecasting.
Forecasting.
159
What project communications management process involves status reports, progress measurements, and forecasting input?
Plan Communications Management
Control Communications
Manage Communications
Transmit Communications
Manage Communications
160
______ involves managing communications to satisfy needs and requirements of stakeholders.
Manage Stakeholder Engagement
Identify Stakeholders
Monitor Stakeholder Engagement
Plan Stakeholder Management
Manage Stakeholder Engagement
161
Inputs to Perform Quantitative Risk Analysis include all except:
Risk Register
Risk Management Response
Risk Management Plan
Cost baseline
Risk Management Response
162
If the project manager and management team are involved in discussing and developing options and actions to encourage opportunities for successful project completion, and to reduce threats to achieving the project's objectives, they are involved in
plan risk management.
risk mitigation and control.
identifying risks.
plan risk responses.
plan risk responses.
163
Why is the process of identifying risks important?
It determines which risks might affect the project.
It determines the degree risks will affect the project.
It will proactively limit disruptions during the project.
It is not a key factor in risk management
It determines which risks might affect the project.
164
Risks may occur due to
oversights.
project mismanagement
inadequate planning, or inadequate work plan creation.
All of the above
All of the above
165
Inputs to Plan Risk Responses include
risk register
risk management plan
all of the above
none of the above
all of the above
166
What is an example of a significant project-related "risk opportunity"?
Reducing costs by reducing personnel.
Outsourcing sensitive, classified, and time consuming activities.
Replacing all face-to-face meetings with electronic communications.
Accelerating work by adding staff.
Accelerating work by adding staff.
167
Numerically analyzing the effect on overall project objectives of identified risks is the process of
measuring, monitoring, and controlling risk.
performing qualitative risk analysis.
performing quantitative risk analysis.
summary analysis.
performing quantitative risk analysis.
168
What stage of risk management deals with deciding how to approach, plan, and execute risk management activities for the project?
Plan risk responses
Monitor and control risks
Identify risks
Plan risk management
Plan risk management
169
When are risks or threats to the project acceptable?
When adequate contingencies have been established.
When the reward offsets the potential threat.
When the project is fast-tracked to early completion.
When the risk will result in a planned cost under run.
When the reward offsets the potential threat.
170
Perform Qualitative Risk Analysis involves:
analyzing identified risks.
prioritizing risks according to their probability and impact.
analyzing risks specifically for their effect on overall project objectives.
analyzing risks and developing options and actions necessary to reduce their threats to the project.
prioritizing risks according to their probability and impact.
171
What is Project Risk?
An uncertain event or occurrence that impacts project success.
An event or occurrence that may have either a positive or negative effect on project outcome.
Occurrences or events that impact at least one project objective such as time, cost, scope, or quality.
All of the above
All of the above
172
What is the primary purpose of monitoring risks?
Analyzing the organization's environment for contributing risk factors.
Tracking identified risks and identifying new risks.
Documenting occurrence frequency toward risk analysis.
All of the above.
Tracking identified risks and identifying new risks.
173
________ management addresses the processes concerned with conducting risk management planning, identification, analysis, implementation, and control.
Project procurement
Project risk
Professional responsibilities
Project quality
Project risk
174
One of the only prudent responses the project team can take for ______ risks is to allocate general contingency against such risks.
unknown
managed
known
calculated
unknown
175
Risks are rooted in uncertainty. ______ risks are those that have been identified and analyzed
Unknown
Managed
Known
Calculated
Known
176
What are the primary objectives of project risk management?
To document projects, services, and results and identify potential sellers.
To complete and settle the contract without recrimination.
To manage the contract, including taking corrective actions.
To increase the probability of positive project-related events, while decreasing negative and problematic events.
To increase the probability of positive project-related events, while decreasing negative and problematic events.
177
A _____ is a mutually binding, legal document between the a buyer and seller
contract
contingency
condition
conclusion
contract
178
Project procurement management operates within the buyer-seller relationship. Usually, but not always, the "buyer" is within the project team, and the "seller" is external to the project team. Depending on the application, a seller can be a ______ and depending on the buyer's position in the project acquisition cycle, the buyer can be a ________
agency; client
subcontractor; prime contractor
vendor; provider
purchaser; customer
subcontractor; prime contractor
179
The risk shared between the buyer and the seller determines the
failure type.
overall project quality.
contract type.
past history.
contract type.
180
During the project life cycle, the seller can be viewed as a
bidder.
selected source.
vendor.
any of the above.
any of the above.
181
A contract reflects the simplicity or complexity of the
project.
stakeholders involved.
performing organization.
deliverables.
deliverables.
182
A contract is synonymous with
an agreement.
purchase order.
subcontract.
any of the above.
any of the above.
183
What is Project Procurement Management?
A purchasing process from within the organization.
The process of purchasing needed products or services from outside the project team.
The process of determining what is needed to complete project objectives.
The process of reviewing sellers for integrity and quality products, and negotiating a written contract with those chosen.
The process of purchasing needed products or services from outside the project team.
184
Some identified project risks may be avoided or mitigated by ______through various project procurement processes
allocating responsibility for managing risks
applying documented policies and procedures
actively managing the contract life cycle
managing relationships
actively managing the contract life cycle
185
Control Procurements includes
managing contract-related changes.
project management.
establishing preventive actions.
completing and selling the contract.
managing contract-related changes.
186
What is included in Procurement Management?
Control and Conduct Procurements.
Managing communications to satisfy requirements of the stakeholders.
Prioritizing products, services, and results.
Applying specific, planned, systemic resource disbursement and control.
Control and Conduct Procurements.
187
What is the purpose of the contract review and approval process?
To ensure project administration accuracy.
To ensure the language describes items that will satisfy the identified need.
To legally state the project life cycle process.
To ensure all managerial responsibilities and assumed risks are identified.
To ensure the language describes items that will satisfy the identified need.
188
If the seller is within the project team, and if the buyer is external to the project team, the _____ is the seller, and the _____ is the buyer.
performing organization; customer
customer; contractor
vendor; service provider
purchaser; customer
performing organization; customer
189
What procurement management process determines what to purchase or acquire, when to purchase it, and how it will be purchased?
Plan contracting.
Administer Procurements
Plan Procurement Management
Procurement planning.
Plan Procurement Management
190
The ______ process documents products, services, and results requirements, as well as identifies potential sellers.
Select sellers
Contract administration
Plan purchases and acquisition
Plan Procurement Management
Plan Procurement Management
191
Tailoring considerations in project procurement management include all except
complexity
physical location
parametric estimating
availability of contractors
parametric estimating
192
Which of the following is not a discrete process defined in the PMBOK (R) Guide?
Identify Stakeholders
Analyze Stakeholder Expectations
Plan Stakeholder Engagement
Monitor Stakeholder Engagement
Analyze Stakeholder Expectations
193
Which of the following is not a Tool and Technique of the Identify Stakeholders process?
Stakeholder register
Data analysis
Expert judgment
Meetings
Stakeholder register
194
Mark is the project manager for designing a new product line. Mark has identified most of the project stakeholders and met them in person to identify their roles and responsibilities, and their interests and expectations for the project. What should Mark do next?
Conduct a stakeholder impact and influence analysis
Assess how influential stakeholders would respond to different situations and events
Update the Stakeholder Management Plan
Schedule stakeholder identification meetings
Conduct a stakeholder impact and influence analysis
195
Which of the following is incorrect regarding the Salience Model?
It classifies project stakeholders
It is based on stakeholder organizational roles and responsibilities
It is based on stakeholder powers and ability to enforce their will
It is based on stakeholder urgency
It is based on stakeholder organizational roles and responsibilities
196
Nancy is initiating a manufacturing process improvement project. It is critical for Nancy to identify her project stakeholders early on and analyze their influences, interest and expectations. The organization exhibits the typical behavior of a functional organization and she is experiencing a lot of resistance carrying out this process. Which of the following inputs will help Nancy get a head start with the process?
Stakeholder analysis
Meetings with stakeholders
Project charter
Lessons learned from previous similar projects
Lessons learned from previous similar projects
197
What is the prime focus of project stakeholder management?
Stakeholder analysis
Stakeholder communications
Stakeholder engagement
Stakeholder identification
Stakeholder engagement
198
Which of the following statements in incorrect regarding project stakeholders?
Stakeholder interests can be negatively affected by the project
Stakeholders can be external or internal to the performing organization
Stakeholder identification is a continuous process and it is not critical to identify stakeholders early in the project
Organizations directly involved with the project are also project stakeholders
Stakeholder identification is a continuous process and it is not critical to identify stakeholders early in the project
199
George has been recently recruited in a ground handling company at a major airport. He has been asked to conduct a feasibility study to determine whether outsourcing the aircraft catering function to a third party would be a viable business decision or not. As the first step, Georges wishes to identify project stakeholders and analyze their influences and expectations. Linda is a senior project manager in the company who has recently conducted a similar project regarding outsourcing aircraft cleaning function to a third party. Linda is not a stakeholder in Georges project. Meeting Linda in order to gain insights about project stakeholders and their influences relate to which of the following tools and techniques of the Identify Stakeholder process?
Expert judgment
Stakeholder analysis
Analytical techniques
Organizational process assets
Expert judgment
