Executing Test 2 Flashcards by George Seifried

The company responds to an employee’s company day care proposal by telling her that the company should not interfere in employees’ choices regarding the individual care for their children. What type of moral justice is the company employing?

Libertarian.
Utilitarian.
Entitlement.
The veil of ignorance.

Libertarian.

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Jane went to a job interview but no one told her part of the hiring process included an aptitude test. Jane had never heard of taking an aptitude test for a job interview. Part of the test required general key punch and secretarial skills that had little to do with the accounting job she was applying and interviewing for. Was the aptitude test a legitimate part of Jane’s interview process?

Yes, testing is an integral part of the hiring process, especially with large firms.
No, the test was not valid.
Yes, although it is not directly applicable, it will help determine what performance level Jane is at in her career.
No, the test is not reliable or credible for the position Jane is interviewing for.

Yes, testing is an integral part of the hiring process, especially with large firms.

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To be purposeful, the team objectives and goals must be

productive and cost effective.

necessary and focused.

clear, meaningful, and measurable.

fully developed and achievable.

clear, meaningful, and measurable.

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The road construction project manager receives an addendum regarding right-of-way acquisition for her project. She sees designers chose to amend the route that originally impacted a section of an affluent neighborhood. The right-of-way needed to build the project would now be taken from a distressed neighborhood predominately inhabited by minorities and seniors. In fact, some property owners had not agreed to the right-of-way purchase price offered by the county, so portions of those properties were “condemned” to accommodate the new roadway and sidewalk width. What positive or negative aspect of moral justice does relocating the road through the distressed neighborhood, illustrate?

Libertarian justice.
Distributive justice.
Utilitarian justice.
Justice of entitlement.

Distributive justice.

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The project manager’s responsibility to the project team includes

Project integrity, meeting project objectives, and on-time progress payments.
Effective communication, providing adequate resources, and timely decision-making.
accurate communication, competency, and proper resource allocation.
accuracy, cost-consciousness, safety and focus on goals.

Effective communication, providing adequate resources, and timely decision-making.

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The instruments that are used to authorize cost centers to begin charging their time to a specific cost reporting element are

Progress payment reports.

Daily progress reports.

Work orders.

Data release reports.

Work orders.

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What is the best approach to use when moral decisions that impact a number of individuals have to be made?

Use principles of “right” and “wrong” in a social context that maximizes employee and/or customer satisfaction.

Use principles of “right” and “wrong” to maximize the firm’s security.

Identify various obligations, and where the emphasis should be placed among them.

Use a nonconsequential approach that respects moral rights within the limitations that the company can legitimately pursue their organizational goal.

Identify various obligations, and where the emphasis should be placed among them.

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Three employees met with the manager to decide who should represent the team and present the finished product. The white male had worked hard on the project, but did not offer input, improvements, or innovations. The Asian woman had made significant and beneficial modifications to the design, which greatly improved its usability. The African-American man corrected the design errors since he had previous design expertise. He also did the troubleshooting and intimately knew how each part and feature of the product worked. He also was the most articulate of the group when it came to explaining the operation and special features of the product. The manager had little contact with anyone but the worker-bee, white male team member during the project since the others were generally collaborating on, and coordinating features, of the product. What major communication barriers exist that overshadow the manager’s decision? (The manager decided to send the white team member. The manager is also a white male).

Words and noise.
One-way communication channels.
Bias and stereotyping.
Hidden agendas.

Bias and stereotyping.

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What communication element involves judging the relevance, worth, goodness, or appropriateness of the received message?

Positive paralanguage.

Evaluative feedback.

Probing.

Perceptive interpretation.

Evaluative feedback.

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The project manager’s responsibility to the organization includes

project integrity, meeting project objectives, and on-time progress payments.

effective communication, providing adequate resources, and timely decision-making.

accurate communication, competency, and proper resource allocation.

accuracy, cost-consciousness, safety and being goal oriented.

accurate communication, competency, and proper resource allocation.

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The project manager’s responsibility to the project includes ensuring

Project integrity, meeting project objectives, and on-time progress payments.

Effective communication, providing adequate resources, and timely decision-making.

accurate communication, competency, and proper resource allocation.
accuracy, safety.

Project integrity, meeting project objectives, and on-time progress payments.

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The deadline is fast-approaching, but the project manager insists there needs to be a short time extension to complete the last few troubleshooting tests to ensure the product successfully meets all requirements. Management does not want the delay and reminds the project manager that, although his point is well-taken, customers are the “end” and should not determine the “means” by which operations are performed and deadlines are met. What ethical principle is the project manager trying to convey to management?

Egoism.
Utilitarianism.
Nonsequentialism.
Kant’s ethics.

Kant’s ethics.

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The poverty rate is increasing. In the name of social responsibility, an employee proposes and volunteers to be the project manager for a company day care project open to all employees. Fees will be based on the level of family income. It will help offset their economic expenses and increase productivity since workers know their children are safe. What type of moral justice is the employee eliciting from her company?

Libertarian
Utilitarian.
Entitlement.
The veil of ignorance.

Entitlement.

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The project manager announces that a change has been added to the project and he has gotten approval to use a little-tried material that is new to the market. None of the project team had any indication the project manager was negotiating a change, let alone implementation of a new, little-known, experimental material none of them were familiar with or who had read up on. The project manager’s style of communication is:

obscure.
inconsiderate.
selective.
reactive.

reactive.

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Allows the team to make their own decisions is an example of what kind of leadership style?

Transformational
Transactional
Charismatic
Laissez-faire

Laissez-faire

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Which of the following is not one of the 3 dimensions of complexity?

System behavior
Human Behavior
Intellectual Behavior
Ambiguity

Intellectual Behavior

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Accepting others for what and who they are is an example of what personality trait?

Courteous
Authentic
Cultural
Managerial

Authentic

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The willingness to serve other people is an example of what personality trait?

Service-oriented
Social
Systemic
Intellectual

Service-oriented

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Interactional leadership includes which other type of leadership style?

Transactional

Transformational

Charismatic

all of the above

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_______ are produced as outputs from the processes performed to accomplish the project work planned and scheduled in the project management plan.

Plans

Scopes

Objectives

Deliverables

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Outputs from managing project execution include:

deliverable status

cost incurred

proactive actions

all of the above

deliverable status

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Managing project work requires implementing changes associated with

corrective action

preventative action

defect repair

all of the above

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What types of actions do the project manager and project team perform to execute the project management plan to accomplish work defined in the project scope statement?

Pareto analysis

Review risks

Contact stakeholders

None of the above

Review risks

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The project management team has fifteen days remaining to put the contract out to bid. 90% of the contract is complete. The word processing team begins editing and compilation while the design team finalizes the special provision section and plan inserts. The project manager gave his team some _____ by giving the bulk of what was done to word processing to begin their work. The project manager has increased the probability that the contract will go out on time, since word processing will only have the special provision section to finish when it is ready.

breathing room
buffer
lead time
lag time

lead time

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What is the benefit of performing an independent quality management peer review? cost reduction rework avoidance all of the above none of the above

cost reduction rework avoidance all of the above

______ costs are total costs incurred by investing in preventing nonconformance to requirements or reworking. Cost of quality Management quality Failure costs Process improvement

Cost of quality

What ensures greater success of team development? When efforts are begun early. When historical events are used in developing current teams. Training. Rotating roles and responsibilities until the project manager finds the "right fit."

When efforts are begun early.

The most important factor to have and implement if you are going to successfully use a virtual team on a project is Explicit authority and direction. Effective risk management policies. Good communication. Stringent quality control.

Good communication.

Are there any real benefits to using virtual teams on projects? No. Time, coordination, communication, and management costs outweigh the savings and member convenience. Yes. It reduces travel expenses, accommodates handicap workers, and adds special expertise from those in remote locations. No. There is not enough control or quality planning. Yes. Time spent monitoring and controlling staff is reduced, freeing up managers to concentrate on other projects.

Yes. It reduces travel expenses, accommodates handicap workers, and adds special expertise from those in remote locations.

Which of the following is not one of the 5 stages of development in the Tuckman ladder? Forming Norming Storming Conforming

Conforming

What officially denotes the project has been staffed? When project team members are inserted into the project management plan and organizational charts and schedules. When the project budget has been approved for the resources and payroll. When the project begins. When in-house members have been selected and only specific outside expertise is needed.

When project team members are inserted into the project management plan and organizational charts and schedules.

What characterizes "effective teamwork"? Cooperation. Communication. Information sharing. All of the above.

Cooperation. Communication. Information sharing. All of the above.

A virtual team is/are: A specialized consultant who achieves project completion by working and documenting offsite. A project team whose members are physically located in different areas, who conduct their project roles from those locations, but who meet regularly in a central location to discuss project progress. Groups who share a project goal, who fulfill their roles with little or no face-to-face meetings. A project team comprised of consultants, subcontractors, and off-site documentation, coordinating the project based on milestone meeting dates.

groups who share a project goal, who fulfill their roles with little or no face-to-face meetings.

What should a project manager do when there is no in-house staff available to complete the project? Delay the project until personnel becomes available. Acquire needed services from outside sources. Assign the entire job to a consultant. Cancel the project.

Acquire needed services from outside sources.

Training strategies, rewards, feedback, and disciplinary actions are part of, and added to, the ________ . Develop Reward Plan Develop Team Cost Reward Plan Recognition Plan

Develop Team

Tools and techniques for Acquire Resources include post-assignment confrontation negotiation all of the above

negotiation

What are the primary objectives a project manager tries to accomplish through the Develop Team process? Acquire the best outside expertise for each project. Improve team members' competencies and interactions. Develop and implement effective conflict management. Maintain preventive and corrective action plans for human resource activities.

Improve team members' competencies and interactions.

Negotiating staff assignments on projects is common. How does the project management team influence staff assignments for a project? They demand the majority of the work be performed in-house, and only by known competent performers. They negotiate with a functional manager to ensure their project receives competent staff for the duration of the project. They negotiate with outside contractors to do activities the internal staff does not want to do, at less cost. They request upper management ensure they get the best people for their project, regardless if the people are currently assigned to other project management teams.

They negotiate with a functional manager to ensure their project receives competent staff for the duration of the project.

Pre-assignment of project team members occurs When particular expertise is needed. When the budget is severely limited. When specific people are promised as part of a no-bid proposal. When there are no competing projects.

When particular expertise is needed.

Project information can be distributed by almost any method EXCEPT through ad hoc and general conversation. at project meetings. by video and web conferencing. by email, voice mail, or portals.

through ad hoc and general conversation.

As part of the communications process, who is responsible for making information clear and complete so the receiver can receive it correctly? The project manager. The sender. The communications manager. The receiver.

The sender.

The receiver is responsible for collecting and distributing information. giving information to stakeholders. ensuring the information is correctly understood. giving feedback to the sender.

ensuring the information is correctly understood.

How is information gathered and retrieved? From office files and manual filing systems. Electronically. Through PM software. All of the above.

All of the above.

Communication technology factors that impact the project include stakeholder communications requirements. the availability and capabilities of the technology. the frequency of the communications. the cost to value of the communications systems.

the availability and capabilities of the technology.

What type of communication is an internal, horizontally circulated memo? A project-related brief from the project manager to the media. Ad hoc compliments from the customer to project manager about project team's performance. An email memo about the project. A formal project-related communication among team members.

A formal project-related communication among team members.

Lessons learned meetings focus on Requested changes. Schedule completions. Identifying project successes and failures. Feedback from stakeholders.

Identifying project successes and failures.

Outputs from Manage Communications include: project communications project management plan updates project document updates all of the above

all of the above

Information distribution is NOT information sharing. analysis. collection. distribution.

analysis.

The project manager has coffee with the supervisor of the project, who commends the project team for expediting project progress. The project manager sends an email to the project team members to convey the satisfaction of the stakeholder. The email is an overall example of what type of communication? external and informal internal and formal internal and informal external and formal

internal and informal

How are lessons learned during the project life cycle handled? They are reviewed and discussed. They are documented and distributed. Feedback meetings are scheduled. They are updated and sent to engineering.

They are documented and distributed.

Which of the following is an executing process from the project stakeholder knowledge area? Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement

Manage Stakeholder Engagement

If the project yields less than desirable results, the project manager has a professional obligation to hold a lessons learned session. Attendees should include Internal stakeholders. External stakeholders. All key stakeholders. Upper management and internal stakeholders.

All key stakeholders.

Which of the following activities is not carried out during the Manage Stakeholder Engagement process? Engaging stakeholders to obtain their commitment to the project Managing stakeholders through communication and negotiation Addressing stakeholder concerns and issues Adjusting strategies and plans for engaging stakeholders

Adjusting strategies and plans for engaging stakeholders

A purchase order for a specified item to be delivered by a specified date for a specified price is the simplest form of a ______ contract. contractual provisions lump sum fixed-price cost-reimbursable

fixed-price

Expert judgment is used to assess inputs and outputs from the plan procurement management process. What else is it used for in this process? To create seller incentive. To more effectively coordinate project procurements. To evaluate buyer and seller risk. To develop criteria used to evaluate sellers' proposals.

To develop criteria used to evaluate sellers' proposals.

A type of cost that is considered indirect, or overhead is: Vehicle expense. A foreman's salary. Loss from selling equipment. Any of the above.

Any of the above.

Changes would be requested during the ______ process of Integration Management management plan integrated plan control direct and manage project work scope development

direct and manage project work

________ any and all process-related assets, from all organizations involved in a project, that may be used to influence the project's outcome The project scope is Stakeholder risks are Organizational process assets are The organizational breakdown includes

Organizational process assets are

What type of enterprise environmental factors influence project charter development? government standards industry standards marketplace conditions all of the above

all of the above

Who is responsible for performing and preparing the analyses necessary to define the scope and generate project scope output? The project manager. The management team. Stakeholders. All of the above.

All of the above.

Analysis of project performance can result in change requests re-definition bid requests requests for proposal

change requests

The most common constraint for many projects is Technical issues. Reliable, historical, documented performance. A limited project budget. Legal implications.

A limited project budget.

Level of precision is An accurate measurement. The degree to which values will be rounded up or down. Consistency in measured values. A defect-free appraisal.

The degree to which values will be rounded up or down.

Important project aspects that both quality management and project management recognize and address in their processes include Customer inclusion. Defect prevention. The plan-do-act-cycle. All of the above.

Defect prevention.

To meet both quality management and project management and customer satisfaction requirements The product must produce what is expected. The product or service must satisfy the customers' real needs. Expectations must be defined and managed. All of the above.

The product must produce what is expected. The product or service must satisfy the customers' real needs. Expectations must be defined and managed. All of the above.

Which of the following creates the most problems during project progress? High grade and low quality. Low grade. Low expectation. Low project quality.

Low project quality.

______ is correctness that the measured value is very close to the true value Specification Accuracy Compliance Conformity

Accuracy

Reworking products, components, or processes that are non-conforming, incur performance costs. failure costs. conformance costs. costs-plus.

failure costs.

______ should be implemented when a team member does not possess necessary skill and capacity required to complete project activities. Training Scope changes Schedule changes Any of the above.

Any of the above.

When addressing authority roles and responsibilities and selecting individuals, it is advisable to remember that team members operate best when they are familiar with, and implement MBO techniques. their individual responsibilities match individual levels of authority. they operate in a proactive environment. they can create proactive and positive environments for subordinates.

their individual responsibilities match individual levels of authority.

Interpersonal and team skills used in team management include all except synergy management conflict management decision making emotional intelligence

synergy management

Tools and techniques used in acquiring resources include: post assignment. confrontation. negotiation. risk management.

negotiation.

________ is providing a reason for someone to act. Feedback Motivation Team building Communication

Motivation

Team ground rules, emotional intelligence, and influence are seldom used risky tools part of future planning

tools

_______ noise is sound and dialogue that hampers hearing what is said, and _______ noise may be the receiver's thoughts, feelings, emotions, the situation, or self-concept Channel; medium External; internal Sender; receiver Internal; external

External; internal

Jim's construction company has gotten legal approval for constructing a portion of a new arterial across a portion of a wetlands area. However, an environmental group and local community are, loudly, raising concerns regarding the potential environmental impact to the area and plant and wildlife species. As the project manager, Jim must try to find an equitable resolution between the various stakeholders. communicate what is happening on-site to upper management and let them take legal action to restrain the protestors. direct the crew to proceed since the contract is signed and all legal approval has been given. reassure the environmental group and community that the project is in their best interest.

try to find an equitable resolution between the various stakeholders.

Jane was managing an IS project in a foreign country. In conversation, she was informed by an expatriate from a different firm that the only way to get things done in one's project is to pay tips to the government officials when they came around. Jane should refuse to pay the tips because they are a bribe. pay the tips so the officials do not potentially delay her project. convince her company why she needed an allowance to pay the tips to the officials. negotiate providing tokens and small gifts for the officials and their families rather than paying them cash.

refuse to pay the tips because they are a bribe.

Sue knows her supervisor occasionally takes cocaine during his break at work. She confronted him and he told her he sometimes he needed to "get his engine going" in the mornings or a "pick me up" in late afternoon so he could finish the day on a high note. Should Sue tell her supervisor's boss, since it is obvious he has no intention of refraining from such activity? No, it is none of Sue's business. No, Sue is a subordinate and has no authority to question his actions. Sue should not, since the supervisor can have her fired or transferred. Yes, cocaine is illegal and the firm has additional policies regarding substance abuse.

Yes, cocaine is illegal and the firm has additional policies regarding substance abuse.

What is the project manager's role regarding conflict resolution? To mediate or referee the conflict. To resolve the conflict. To find alternatives and present ultimatums. None of these.

To mediate or referee the conflict.

Bruce worked for seven years with the Cutting-Edge Technology firm. When he left for a better opportunity with the firm's competitor, Bruce was a senior designer. Bruce took his innovative practices and expertise with him when he left to become a project manager. Within weeks, Bruce's senior manager took Bruce to lunch, to welcome him to the team and ask him about his last employer's R&D, designs-on-the-board, and what makes Cutting-Edge, cutting edge. How should Bruce respond to his new boss' questions? He should avoid discussing his past employer's proprietary secrets. To ensure Bruce keeps his current job, he should tell his boss whatever the boss wants to know. He should not tell the boss the truth about his former employer and its workings and practices. Bruce should inform his boss about the privacy agreement he signed with his former employer promising not to share their trade secrets.

Bruce should inform his boss about the privacy agreement he signed with his former employer promising not to share their trade secrets.

Project team members may become stagnant as a result of ________, which stems from preconceived conformity, contributing to low confidence, and trust levels. withdrawal mode groupthink social loafing a self-serving bias

groupthink

Which of the following is NOT a communication channel? FED EX and UPS. Inter-office runner. on-location and remote printers. Requested changes.

Requested changes.

As the project manager, you are expected to ensure no security breaches occur during or after the system upgrade. This imposes _____ on the project. best practice policy a constraint a contingency an assumption

a constraint

The government contract insists all equipment be made in the U.S.A. Tim observes a senior member of his team replacing a foreign logo on one of the pieces of equipment with a company insignia. Tim should Immediately report his senior team member to government authorities. Ignore the issue since the perpetrator is part of his team and has seniority over him. Discuss what he observed with the project manager. Confront his senior team member who could get Tim removed from the project.

Discuss what he observed with the project manager.

______ is the employee's act of informing the public about an employee's or organization's illegal or immoral behavior A third-party responsibility Informing Whistleblowing Social responsibility

Whistleblowing

Project managers can control groupthink by maintaining a _______ environment positive productive proactive all of the above

positive productive proactive all of the above

A manager receives a call from another department head asking for a recommendation for one of his top-producing employees. The manger was unaware the employee put in a transfer request, which would mean a slight promotion in responsibilities and pay, if the transfer is confirmed. If the employee gets transferred it will significantly impact the manager's current project. What should the manager do? Refuse to give the recommendation. Give a bad recommendation to negate or delay the employee's transfer. Give the recommendation and if the employee if offered the transfer position, request the employee prepare a transfer plan. Give the recommendation and begin interviewing candidates to replace the employee after he leaves.

Give the recommendation and if the employee if offered the transfer position, request the employee prepare a transfer plan.

What creates or causes barriers to effective communication? Hidden agendas. One-way communication channels. Words and noise. All of the above.

Hidden agendas. One-way communication channels. Words and noise. All of the above.

Joe, a purchasing agent for XYZ Corporation, owns substantial stock in Papyrus Paper Company. Although there are several other suppliers who offer supplies at a lower cost, Joe orders through one of Papyrus' local affiliates. Can Joe be accused of any ethical infraction? No. No, because Joe is not in an executive position with XYZ Corporation. Yes, it is a conflict of interest. Yes, he should always seek out the best prices for his company.

Yes, it is a conflict of interest.

In exchange for providing a prime location and visibility to display a new line of sporting equipment, the company gives the retailer's children a week of summer sports camp. What is wrong with this? It is a bribe. It is a gratuity. It is a kickback. It is good business.

It is a bribe.

Jack recently assumed the project manager responsibilities from another person. When he reviewed the project costs, he found there was a 100,000 payment made that was disputable, and perhaps should not have been made. He also sees that the CPI is 1.25, so he ignores the issue, since the amount is small enough compared to the total project value. rationalizes that the cost is small enough to be hidden in contingency. informs his superior, and begins to investigate the issue further. begins documentation to rescind the payment.

informs his superior, and begins to investigate the issue further.