Program Planning

Question 1

To ensure your program is relevant, you should align it with the organization’s strategic goals such as customer experience, cost savings, and ________

Answer 1

Security

Question 2

Highlighting early “quick wins,” often referred to as ___ ____ ____, can build momentum for your program.

Answer 2

Low-Hanging fruit

Question 3

When communicating with executives, focus on ___ ____ metrics rather than technical details.

Answer 3

Big Picture

Question 4

Adopting a ___ rollout helps deliver incremental value and maintain stakeholder interest.

Answer 4

Phased

Question 5

Empowering advocates across departments helps to spread support and strengthen ___ ___ for the program.

Answer 5

Buy in

Question 6

Key Performance Indicators (KPIs) should be directly tied to your program’s objectives, not merely chosen for ___ __ _____.

Answer 6

Ease of measurement

Question 7

Discard any KPIs that do not ___ _____, as they add noise rather than value.

Answer 7

Inform Action

Question 8

To detect issues early, automate ___ ____ data collection and visualization via dashboards.

Answer 8

Real time

Question 9

Transparency in reporting helps build trust when KPIs flag problems and boosts ___ when results are positive.

Answer 9

Morale

Question 10

A ___ is defined as a coherent system of methods and principles guiding your work.

Answer 10

Methodology

Question 11

Standardizing on a single methodology enhances order, quality, predictability, and ______ in complex projects.

Answer 11

Scalability

Question 12

To avoid conflicts, ensure all teams within the same domain use the same ___

Answer 12

Methodology

Question 13

Mixed‑methodology issues can often be resolved by ____ on a single chosen approach.

Answer 13

Consolidating

Question 14

Miscommunication can stem from cultural differences, so creating a shared ___ _____ helps clarify key terms and definitions.

Answer 14

Program glossary

Question 15

Clear program standards serve as a shared ___ that streamlines collaboration and reduces confusion.

Answer 15

playbook

Question 16

Program-level stakeholder management differs from project-level in being broader and more ___

Answer 16

strategic

Question 17

Stakeholders should be mapped based on their level of ___ and interest, to better prioritize engagement.

Answer 17

Influence

Question 18

Governance structures like ___ _____ help align direction and resolve conflicts at the program level.

Answer 18

Steering committees

Question 19

Address conflicting stakeholder interests by focusing on shared goals and negotiating ___ ___ outcomes.

Answer 19

Win win

Question 20

Early engagement, transparency, and responsiveness build ___, which is crucial for stakeholder support.

Answer 20

Trust