six sigma(change management)

Question 1

aims of six sigma

Answer 1

improve the different processes
•Reduces waste and errors
•Increases customer satisfaction
•data and statistical analysis
minimise mistakes and maximise value!

Question 2

six sigma questions

Answer 2

What is the objective of the project?
•Will new technology be required?
•Will changes to job roles be required?

Question 3

advantages of six sigma

Answer 3

increases communication-teamwork-quality of work-customer satisfaction

improves quality-customer reviews-brand rep and awareness-increases sales and profit

reduces cost-money reinvested-growth-profit

Question 4

disadvantages of six sigma

Answer 4

rigid-no innovation-customer needs-competitors

change resistance-new process-dosent do anything about it

not flexible-dynamic environment-

Question 5

six sigma steps dimac

Answer 5

Define: problem and project goals.

Measure: data to understand the current process, identify KPIs

Analyse: Analyse the data to identify root causes of defects and variation.

Improve: Develop and implement solutions to address the identified root causes.

Control: implement and sustain to prevent reoccurrence