Tutorial 4: IT-Controlling

Question 1

IT-Controlling

Answer 1

• guarantees formal objectives (efficiency & effectiveness) and content objectives (quality, functionality, adherence to schedule) of information processing.
• is not merely a supervision function, but rather a coordination function for information management.

Question 2

IT-Controlling Framework

Answer 2

Question 3

Method: Metrics System

Answer 3

• Metric:
  
  • A quantitative judgement on a planned or actual value of a criteria of a steering object, at a certain point in time.

Question 4

Method: Balanced Scorecard

Answer 4

Question 5

Exercise: Find KPIs for following areas (!)