Tutorial 4: IT-Controlling Flashcards Preview

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Flashcards in Tutorial 4: IT-Controlling Deck (5):
1

IT-Controlling 

  • guarantees formal objectives (efficiency & effectiveness) and content objectives (quality, functionality, adherence to schedule) of information processing.
  • is not merely a supervision function, but rather a coordination function for information management. 

2

IT-Controlling Framework

3

Method: Metrics System 

  • Metric:
    • A quantitative judgement on a planned or actual value of a criteria of a steering object, at a certain point in time. 

4

Method: Balanced Scorecard 

5

Exercise: Find KPIs for following areas (!)