1.4.4 motivation Flashcards
(6 cards)
1
Q
what is motivation
A
the ways a business can encourage staff to give their best
2
Q
why motivate staff ?
A
improve productivity
decreased labour turnover
boots autonomy
provide better customer service
prevents unionisation
3
Q
demotivated logic strand
A
1) show less care -> more defects -> increased waste -> higher costs of production -> lower profitability
4
Q
what are the two types of employees
A
theory Y
theory X
5
Q
characteristics of theory X
A
often a cost
reluctant to motivation
‘work is work’
unlikely to progress
6
Q
characteristics of theory Y
A
often assets
open to motivation
‘work means opportunity’
keen to progress
