2. Transition Management

Question 1

What is transition management

Answer 1

The integration of projects outputs to BAU

Question 2

5 ways to achieve smooth transition management

Answer 2

1. Manage stakeholder expectations
2. Identify and engage end users and sponsors
3. Align needs with outputs
4. Familiarise stakeholders with deliverables from outset
5. Communicate clearly

Question 3

5 ways to prepare for new BAU

Answer 3

1. Consider early as possible
2. Business readiness activities should be continuous
3. Understand physical impact to wider system
4. Understand feelings about change
5. Skill gaps to be addressed

Question 4

Describe 4 steps of change impact analysis process

Answer 4

1. Define change - its purpose, objectives, scope, timeline
2. Identify areas impacted - 3P’s (people, performance, processes)
3. Evaluate level of impact
4. Develop action plan - align to areas, communicate clearly, shared vision

Question 5

Describe 4 stages of progressive implementation

Answer 5

Launch –> experimentation –> practising –> embedded

Question 6

What 4 items should be handed over to BAU

Answer 6

1. Project docs
2. Process maps
3. Ownership of supplier relationships
4. Ongoing licensing arrangments