20. Conflict Resolution

Question 1

Describe Thmoas-Kilman model

Answer 1

Assertiveness vs. co-operativenss

High A + High C = Collaborating
High A + Low C = Competing
Low A + High C = Accommodating
Low A + Low C = Avoiding

Middle = compromising

Question 2

List 6 key points of resolving conflict

Answer 2

1. Anticipate conflict
2. Don’t ignore conflict
3. Think about resolution
4. Encourage discussion
5. Keep conversation neutral
6. Be a facilitator