8. Benefits Management

Question 1

What are benefits

Answer 1

Quantifiable and measurable improvements resulting from deliverables

Question 2

Describe 5 stages of benefits management

Answer 2

1. Identification - through workshops, interviews, analysis, market research
2. Definition - DOAM (Define, Observe, Attribute, Measure)
3. Planning - plan for agreeing targets, set timeline, dependencies
4. Tracking - frequency and how
5. Realisation - transition to BAU

Question 3

Describe benefits management life cycle

Answer 3

identify and quantify –> value and appraise –> plan –> realise –> review results –> review