2.5 Manage Conflicts

Question 1

How

Answer 1

1. Investigate the conflict
2. Decipher the source and stage of conflict
3. Determine the root cause
4. Analyse the context
5. Implement & track Solutions

Question 2

1. Investigate the conflict

Answer 2

T&T
1. Leadership - IS, AL, Empathy, cultural awareness, EJ, EI
2. Conflict mgmt
3. Chane mgmt

D&A
1. Team Charter
2. Conflict mgmt matrix

Question 3

2. Decipher the source and stage of conflict

Answer 3

T&T
1. Communication
2. Interpersonal Skills

D&A
Team charter

Question 4

3. Determine the root cause

Answer 4

T&T
1. Data Gathering
2. 5 Whys
3. Project schedule

D&A
1. Fishbone diagram

Question 5

4. Analyze the context

Answer 5

T&T
1. Interpersonal skills
2. Conduct retrospectives

D&A
1. Lessons learned - enterprise environmental factor.

Question 6

5. Implement & track solutions

Answer 6

T&T
1. F2F discussions
2. Plan resource mgmt

D&A
1. Updated project plans
2. Updated Issue log
3. Reprioritized Backlog
4. Updated Impediment Log