5.5 Continuous process improvement

Question 1

How

Answer 1

1. Access the organization continuous improvement framework
2. Plan continuous improvement methods, procedures, tools
3. Recommend and execute continuous improvement steps

Question 2

1. Access the organization continuous improvement framework
   - Small incremental approach
   -Large “breakthrough” improvements
   -Structured learning & reflections

Answer 2

T&T
1. Quality standards
2. Deming model of quality mgmt (total quality mgmt)
3. The Juran Trilogy
4. Change mgmt
5. Risk response plan
6. Lessons Learned
7. Retrospectives
8. Quality metrics

D&A
1. Process Improvement Plan
2. Release or Sprint plan
3. Quality Mgmt plan

Question 3

2. Plan continuous improvement methods, procedures, tools

Answer 3

T&T
1. Pareto Chart
2. Capability maturity model integration (CMMI)
3. Continuous improvement tools
4. Lessons learned register or repository
5. Retrospectives
6. Experiments
7. Lean Thinking
8. Six Sigma Methodologies
9. Kaizen Philosophy
10. Plan quality

D&A
1. Process Improvement plan
2. Project mgmt plan
3. Quality Reports
4. value stream map

Question 4

3. Recommend and execute continuous improvement steps

Answer 4

T&T
1. Change mgmt plan
2. Communications Planning
3. Issue log
4. PDCA / PDSA
5. Stakeholder register

D&A
1. Change request
2. Lessons learned
3. Process improvement plan
4. Project mgmt plan
5. Retrospectives
6. Work performance reports
7. Change mgmt plan