behavior
what people do and say
levels of behavior
individual, group, and organizational
organization
a group of people working to achieve 1 or more objectives
group behavior
the things 2 or more people do and say as they interact
organizational behavior
the collective behavior of an organization’s individuals and groups
performance
the extent to which objectives or expectations have been met
systems effect
all people in the organization are affected by at least 1 other person, and each person reflects the whole group or organization
elton mayo
founder of human relations
the hawthorne effect
an increase in performance caused by the special attention given to employees, rather than tangible changes in the work
theory z and who developed it?
integrates common business practices in the US and Japan into 1 middle ground framework appropriate for use in the US.
-will. ouchi
goal of human relations
To create a win–win situation by satisfying employee needs while achieving organizational objectives.
interpersonal skill
The ability to work well with a diversity of people.
intrapersonal skill
Skills that are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity (also called self-management abilities).
win-win situation
Occurs when the organization and the employees both get what they want.
total person approach
When an organization employs the whole person, not just his or her job skills.
human relations
interactions among people.
leadership skill
The ability to influence others and work well in teams.
relevance gap
the gap between theory and practice
will the rate of technology inc. or dec.
will continue to increase
individual behavior influences ___ and ___
group behavior and performance
Frederick taylor
-known as the founder of scientific management
-focused on redesigning jobs more efficiently in the 1800s and 1900s
-led to mass production
-called classical management
-scientific managers focused on production, not people
robert owen
-called the real founder of personnel administration
-believed profit would inc. if ppl were given shorter hours, better pay, and had sufficient food/housing.
-refused to employ children under 11
1960 significance for HR
-sensitivity training became popular
-douglas mcgregor published theory x and y
-eric berne introduced transactional analysis
1930 significance for HR
-Great depression
-unions forced management to address human side of work
-it worked well
