personality
A relatively stable set of traits that aids in explaining and predicting individual behavior. can be changed with work
type A
The type of personality that is characterized as fast moving, hard driving, time conscious, competitive, impatient, and preoccupied with work.
locus of control
A continuum representing a person’s belief as to whether external or internal forces control his or her destiny.
open to experience
they like change and trying new things
conscientiousness
acheivement and success
adjustment
emotional stability
agreeableness
getting along with people
surgency
leadership, dominance, in charge
stress
An emotional and/or physical reaction to environmental activities and events.
stressors
Situations in which people feel anxiety, tension, and pressure.
burnout
The constant lack of interest and motivation to perform one’s job because of stress.
controlling stress plan
Plan that includes: step (1), identify stressors; step (2), determine their causes and consequences; and step (3), plan to eliminate or decrease the stress.
intelligence
The level of an individual’s capacity for new learning, problem solving, and decision making.
stereotyping
The process of generalizing the behavior of all members of a group.
perception
A person’s interpretation of reality.
perceptual congruence
The degree to which people see things the same way.
Primacy effect
The way people perceive one another during their first impressions.
4 minute barrier
The time people have to make a good impression (also called the four-minute sell).
4 learning styles
accommodators - doing and feeling
divergers - observing and feeling
convergers - doing and thinking
assimilaters - observing and thinking
learning organizations
companies that intentionally focus on sharing knowledge
image projection
other ppls attitudes of us
