transactional analysis
A method of understanding behavior in interpersonal dynamics.
pattern of changing and analyzing dynamics to improve communication
ego states
Three states consisting of the parent, child, and adult.
critical parent
evaluative, using judgy, disciplining, telling others what to do
sympathetic parent
supportive, uses reassuring responses that are protecting, caring,
natural child
curiosity, fun, impulsive
adult
thinking, unemotional state of ego, calm, avoids getting caught in others’ emotions
adapted child
rebellious, pouting, anger, fear, anxiety
types of transactions
complementary, crossed, and ulterior.
complementary
the sender gets the intended response from the receiver:
(I dropped something.
Don’t worry, happens to all of us!)
ulterior
person appears to be in one ego state, but behavior shows a different
crossed
sender doesn’t get the expected response
(I dropped something.
You are so clumsy!)
conflict
Exists whenever two or more parties are in disagreement.
forcing conflict style
Type of conflict management style in which the user attempts to resolve the conflict by using aggressive behavior.
avoiding conflict style
Type of conflict management style in which the user attempts to passively ignore the conflict rather than resolve it.
accommodating conflict style
Type of conflict management style in which the user attempts to resolve the conflict by passively giving in to the other party.
compromising conflict style
Type of conflict management style in which the user attempts to resolve the conflict through assertive give-and-take concessions.
collaborating conflict style
Type of conflict management style in which the user assertively attempts to resolve the conflict with the best solution agreeable to all parties.
initiating conflict resolution steps
Three steps to follow when initiating a conflict resolution: (1) plan to maintain ownership of the problem using the XYZ model; (2) implement your plan persistently; and (3) make an agreement for change.
xyz model
Model that describes a problem in terms of behavior, consequences, and feelings.
when you do x, y happens, and I feel z
responding to conflict resolution steps
Four steps to follow when responding to a conflict resolution: (1) listen to and paraphrase the problem using the XYZ model; (2) agree with some aspect of the complaint; (3) ask for, and/or give, alternative solutions; and (4) make an agreement for change.
stroking
any behavior that implies recognition of another’s presence
can be pos. or neg.
