organizational structure
The way managers design their firm to achieve the organization’s mission and goals.
organizational communication
The compounded interpersonal communication process across an organization.
vertical communication
The flow of information both up and down the chain of command.
when you communicate with managers, that is _____ communication. and vice versa.
upward
horizontal communication
The flow of information between colleagues and peers.
grapevine
The informal vehicle through which messages flow throughout the organization.
-will always exist
communication process
Consists of a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback. *not always literal messages, teaching can be an example
encoding
The sender’s process of putting the message into a form that the receiver will understand.
message
The physical form of the encoded information.
decoding
The receiver’s process of translating the message into a meaningful form.
autocratic communication style
high task, low relationship
consultative communication style
high task, high relationship
participative communication style
low task, high relationship
lazzes-fair communication style
low task, low relationship
emotional labor/emotional regulation
Labor that requires the expression of feeling through desired behavior.
high context cultures rely heavily on
nonverbal during the communication process
credibility and trust
4 steps in communication process
- sender encodes message and selects the transmission channel.
- sender transmits message
- receiver decodes message and decides if feedback is needed
- feedback, in form of a response or new message, may be transmitted
centralized
top management makes important decisions
decentralized
lower level management makes important decisions
