attitude
A strong belief or feeling toward people, things, and situations.
theory x
Theory that holds that employees dislike work and must be closely supervised to get them to do their work.
theory y
Theory that holds that employees like to work and do not need to be closely supervised to get them to do their work.
Pygmalion effect
States that supervisors’ attitudes and expectations of employees and how they treat them largely determine their performance.
job satisfaction
A set of attitudes toward work.
self concept
A person’s overall attitude about himself or herself.
self-efficacy
A person’s belief in his or her capability to perform in a specific situation.
self-fulfilling prophecy
Occurs when a person’s expectations affect his or her success or failure.
attribution
A person’s perception that the cause of behavior is either internal or external.
value system
The set of standards by which an individual lives.
in bias perception, frame of reference is
tendency to see things only as they affect us
in bias perception, expectation is
tendency to see things the way we expect them to be
in bias perception, selective exposure is
picking out what we want and ignoring what we don’t want
in bias perception, interest is
what interests you, also affects how you perceive and approach things
