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Flashcards in Chapter 1 Deck (17):
1

Organizational Behavior

looks at how individuals, groups, and structures can influence the behavior within an organization. This study is done so that we can use the knowledge to improve organizational outcomes and thereby its effectiveness.

2

7 focal points of OB

job
work
absenteeism
Employment turnover
productivity
human performance
management

3

two key areas of OB

jobs and work

4

3 work aspects

absenteeism
employee turnover
productivity

5

Systematic study

looking at relationships, attempting to attribute causes and effects, and basing our conclusions on scientific evidence, that is, on data gathered under controlled conditions and measured and interpreted in a reasonably rigorous manner.

6

3 facts of systematic approach

1. belief behavior is not random
2. rather we can identify fundamental consistencies underlying the behavior of all individuals
3. and then modify them to reflect individual differences

7

Evidence- Based management (EBM)

complements systematic study by basing managerial decisions on the best available scientific evidence,,

8

Intuition

"gut feeling" about what others and ourselves "tick"

9

Disciplines that contribute to the OB field (4)

1. psychology
2. social psychology
3. sociology
4. anthropology

10

Psychology

seeks to measure, explain, and sometimes change the behavior of humans other animals

11

Social Psychology

considered a branch of psychology, blends concepts form both psychology and sociology to focus on people's influence on one another.

12

Sociology

studies people in relation to their social environment or culture

13

Anthropology

the study of societies to learn about human beings and their activities.

14

Absolutes in OB

when making decisions you must always take into account situational factors that can change the relationship between two variables

15

10 challenges/ opportunities for OB

1. responding to economic pressures
2. responding to globalization
3. managing workforce diversity
4. improving customer service
5. improving people skills
6. stimulating innovation and change
7. coping with "temporariness"
8.working in networked organizations
9. helping employees with work life conditions
10. Improving ethical behavior`

16

Positive Organization Scholarship

examines how organizations develop human strengths, foster vitality and resilience, and unlock potential. The focus is on employee strengths, not their weaknesses

17

Three levels of OB Analysis

individual, group, organization system