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Flashcards in Chapter 2 Deck (25):
1

3 main components of attitudes

cognitive
affective
behavioral

2

Cognitive component

a description of or belief in the way things are, an opinion

3

Affective Component

the emotional or feeling segment of an attitude associated with that belief

4

Behavioral Component

describes an intention to behave in a certain way toward someone or something

5

cognitive Dissonance

any incompatibility an individual might perceive between two or more attitudes or between behavior and attitudes. Individuals seek to minimize dissonance

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factors to reduce dissonance

1/ importance of the elements creating the dissonance
2. the degree of influence the individual believes he has over the elements
3. the rewards that may be involved in dissonance

7

moderators of the attitudes relationship (5)

1. importance of the attitude
2. correspondence to behavior
3. accessibility
4. social pressures
5. whether a person has direct experience with attitude

8

Major Job attitudes (5)

1. job satisfaction
2. job involvement
3. organizational commitment
4. perceived organization support
5. employee engagement

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Psychological empowerment

employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their received autonomy

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Job Satisfaction

employee attitudes, which describe a positive feeling about a job, resulting from an evaluation of its characteristics

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Job Involvement

measures the degree to which people identify psychologically with their jobs and consider their perceived performance level important to self worth

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Organizational Commitment

an employee identifies with a particular organization and its goals and wishes to remain a member

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affective commitment

an emotional attachment to the organization and a belief in its values

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Continuance commitment

the perceived economic value of remaing with an organization

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normative commitment

an obligation to reamin with the organization for moral or ethical reasons

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Perceived organization Support

the degree to which employees belief the organization values their contribution and cares about their well being

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Employee engagement

an individuals involvement, with satisfaction with, and enthusiasms for, the work she does.

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Single Global Rating

a response to one or a few question, which is remarkably accurate

19

Summation Score Method

identifies key elements in the job and asks for specific feelings about them (rate these on a standardized scale)

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Core Self-Evaluation

inner worth and basic competence.

21

four responses to dissatisfaction

exit
voice
loyalty
neglect

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exit

direct behavior toward leaving the organization, including looking for a new position as well as resigning

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Voice

includes ACTIVELY and CONSTRUCTIVELY attempting to improve conditions, invluding suggesting improvements, discussing problems with superiors, and undertaking some form of union activity

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Loyalty

PASSIVELY but optimistically waiting for conditions to improve, including speaking for the organization i the face of external criticism and trusting the organization and its management to do the right thing

25

Neglect

PASSIVELY allows conditions to worse and including chronic absenteeism or lateness, reduce effort, and increased error rate.