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Flashcards in Chapter 3 Deck (31):
1

Myth of Rationality

emotions were the antithesis of rationality and should not be seen in the workplace.

2

Affect

a generic term that covers a broad range of feelings people experience, including both emotions and moods

3

Emotions

intense feelings directed at someone or something

4

moods

less intense feelings than emotions and often (though not always) lack a contextual stimulus.

5

Positive Affect

a mood dimension consisting of positive emotions such as excitement, self-assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end.

6

Negative Affect

a mood dimension consisting of nervousness, stress, and anxiety and the high-end and relaxation, tranquility, and poise at the low end.

7

Positivity Offset

at zero input (when nothing in particular is going on), most individuals experience a mildly positive mood.

8

Evolutionary Psychology

theory that emotions sever an evolutionary purpose helps in survival of the gene pool. The theory is not universally accepted.

9

9 sources of emotion and moods

1. Personality
2. Day of the week/time of day
3. Weather
4. Stress
5. Social Activities
6. Sleep
7. Exercise
8. Age
9. Gender

10

Affect Intensity

how strongly they experience their emotions

11

Illusory Correlation

explains why people tend to think nice weather improves their mood. It occurs when people associate two events that in reality have no connection.

12

Emotional Labor

an employee’s expression of organizationally desired emotions during interpersonal transactions at work.

13

Emotional Dissonance

when an employee has to project one emotion while simultaneously feelings another.

14

Felt Emotions

individual’s actual emotions

15

Displayed Emotions

those that the organization requires workers to show and considers appropriate in a give job. They are not intimate, they are learned.

16

Surface Acting

hiding inner feelings and forgoing emotional expressions in response to display rules. Deals with displayed emotions (more stressful because it entails feigning their true emotions).

17

Deep Acting

trying to modify our true inner feelings based on display rules. Deals with felt emotions.

18

Emotional Intelligence

a person’s ability to
1) Be self-aware, to recognize her own emotions when she experiences them
2) Detect emotions in others
3) Manage emotional cues and information

19

The case for:

1. Intuitive Appeal—it makes sense
2. EI predicts criteria that matter—positively correlated to high job performance
3. Study suggests that EI is neurologically based

20

The case against:

1. EI is too vague a concept
2. EI can’t be measured
3. Ei is so closely related to intelligence that it is not unique when those factors are controlled

21

OB Application of Emotions and Moods

1.Selection
2.Decision Making
3.Creativity
4.Motivation
5.Leadership
6.Negotiation
7.Customer Service
8.Job Attitudes
9.Deviant Workplace Behaviors
10.Safety and Injury at work

22

Selection

employers should consider EI a factor in hiring for jobs that demand a high degree of social interaction.

23

Decision Making

Positive emotions can increase problem-solving skills and help us understand and analyze new information

24

creativity

positive moods and feedback may increase creativity

25

Motivation

Promoting positive moods may give a more motivated workforce

26

Leadership

Emotions help convey messages more effectively

27

Negotiation

Emotions may impair negotiator performance

28

Customer Service

Customers “catch” emotions from employees, called emotional contagion, the catching of emotions form others.

29

Job attitudes

Emotions at work get carried home but rarely carry over to the next day

30

Deviant Workplace Behaviors

Those who feel negative emotions are more likely to engage in deviant behavior at work

31

How managers can influence mood:

•User humor to lighten moment
•Give small tokens of appreciation
•Stay in a good mood themselves—lead by example
•Hire positive people