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Flashcards in Chapter 9 Deck (16):

Work Group

a group that interacts primarily to share information and make decisions to help each member perform within his or her area of responsibility.


Work Team

generates positive synergy through coordinated effort. The individual efforts result in a level of performance greater than the sum of those individual inputs.


Problem Solving Teams

members share ideas or suggest how to work processes and methods can be improved; they rarely have the authority to unilaterally implement any of their suggestions


Self Managed Work Teams

groups of employees (typically 10-15 members) who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors


Cross Functional Teams

made up of employees from about the same hierarchical level but different work areas, who come together to accomplish a task.


Virtual teams

Use computer technologies to unit physically dispersed members and achieve a common goal.


Key components of effectives teams

contextual influences


Context of a team (4)

1. adequate resources
2. effective leadership and structure
3. climate of trust in the team
4. performance evaluation and reward system that reflects team contributions


Team Composition Components

1. Abilities of Members
2. PErsonality
3. Allocation of Roles
4. DIversity
5. size of teams
6. Member preferences


Process Components (6)

1. common plan and purpose
2. specific goals
3. team efficacy
4. common mental models
5. low levels of conflict
6. minimized social loafing


organizational Demography

the degree to which members of a work unit share a common demographic attribute, such as age, sex, race, educational level, or length of service in the organization. It suggests that attributes such as age or the date of joining should help up predict turnover.



they reflect on and adjust their master plan when necessary.


Relationship COnflicts

those based on interpersonal incompatibilities, tension, and animosity toward others is most always dysfunctions.


Task conflicts

on teams performing non routine activities, disagreements among members about task content stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions.


Steps to turning individuals into Team players (3)

1. selecting: hiring team players
2. training: creating team players
3. rewarding: providing incentives to be a goo team player


3 tests to a team is right for the situation

1. complexity of work
2. common purpose
3. interdependence