Communication

Question 1

define COMMUNICATION

Answer 1

complex, dynamic, & ongoing exchange between 2 people that is a continuous development from infancy; consists of 5 components

Question 2

what are the 5 components of communication

Answer 2

message, sender, method, receiver, feedback

Question 3

define the MESSAGE

Answer 3

expression of thoughts/feelings in words, symbols, or body language

Question 4

define the METHOD

Answer 4

conveys message via words, symbols, gestures, or combination

Question 5

define the FEEDBACK

Answer 5

verifies that message was receieved as intended

Question 6

define the RECEIVER

Answer 6

person that interprets & reconstructs message; how it is received depends on many factors

Question 7

nonverbal communication is also called what

Answer 7

body language

Question 8

describe nonverbal communication

Answer 8

partly learned & partly instinctive; most accurate method of communicating; can be intentional or not; 8 ways

Question 9

list 8 ways of nonverbal communication

Answer 9

• physical appearance & dress
• body movement & posture
• facial expression
• gestures
• eye contact
• voice tone & volume
• silence
• touch

Question 10

what are the 3 types of personality

Answer 10

passive/unassertive, aggressive, & assertive

Question 11

describe a PASSIVE/UNASSERTIVE PERSONALITY

Answer 11

unable to share feelings/needs/help; apologetic, weak & soft vioce, little eye contact, fidget, compliant; sacrificial; hurt/angry when taken advantage of

Question 12

describe an AGGRESSIVE PERSONALITY

Answer 12

very destructive, selfisih, demanding, & manipulative; use angry vocals to dominate/harm

Question 13

describe an ASSERTIVE PERSONALITY

Answer 13

empowered & confident in feelings, firm, eye contact, self-respect, accountable

Question 14

define INTRAPERSONAL COMMUNICATION

Answer 14

thinking to yourself to help control emotional response

Question 15

define INTERPERSONAL COMMUNICATION

Answer 15

between at least 2 people & vary w/relationship

Question 16

social communication is what

Answer 16

light & superficial

Question 17

describe THERAPEUTIC COMMUNICATION

Answer 17

purposeful & goal oriented to promote trust, achieve goals, understand to cause change, provide, info, & decrease anxiety’ 6 components & 3 phases

Question 18

what are the 6 components of therapeutic communication

Answer 18

listening & observing, warmth, genuineness, attentiveness, empathy, postive regard

Question 19

why should you use empathy instead of sympathy when using therapeutic communication?

Answer 19

lose objectivity w/sympathy

Question 20

Cognitive domain is apart of the component LISTENING & OBSERVING. define COGNITIVE DOMAIN

Answer 20

words

Question 21

Affective domain is apart of the component LISTENING & OBSERVING. define AFFECTIVE DOMAIN

Answer 21

tone

Question 22

what are the 3 phases of THERAPEUTIC COMMUNICATION

Answer 22

orientation, working, termination

Question 23

describe the ORIENATATION PHASE of therapeutic communication

Answer 23

learn about individual, establish contract, & begin to build relationship

Question 24

describe the WORKING PHASE of therapeutic communication

Answer 24

patient care/working toward goal

Question 25

describe the TERMINATION PHASE of therapeutic communication

Answer 25

goal met leading to end of relationship

Question 26

list factors for communication

Answer 26

- congruence - time & setting - proxemics - biases - physical disabilities

Question 27

define proxemics

Answer 27

how close you can be before they become uncomfortable

Question 28

define congruence

Answer 28

verbal & nonverbal signs match

Question 29

define incongruence

Answer 29

verbal & nonverbal signs do not match

Question 30

communication blocks produce what

Answer 30

an obscure message

Question 31

list types of communication blocks

Answer 31

belitting, disagreement, agreement, defending, stereotype, giving false reassurances, giving advice, changing the subhect, asking close-ended and why questions, probing, physical/sensory disabilities, cultural differences

Question 32

give ways to enhance communication

Answer 32

clarify, validate, give info, reflect, paraphrase, ask broad questions, use general elads, offer, self, use humor, focus, & state observations

Question 33

what are the 3 types of leaders

Answer 33

transformational, transactional, & stewardship

Question 34

define the TRASNFORMATIONAL LEADER

Answer 34

visionary, charismatic, collective interests, teamwork & commitment, sensitive to needs, change situations w/plans

Question 35

define the TRANSACTIONAL LEADER

Answer 35

stability & status quo, obey command & discourage creativity, motivate w/rewards & punishment

Question 36

define the STEWARDSHIP LEADER

Answer 36

serve others rather than self-interest; empower decisions & growth; negotiations, respsect, kindness, & commitment