Communication & Negotiation Flashcards
(4 cards)
1
Q
What is principled negotiation?
A
A collaborative approach to conflict resolution - takes into account the requirements of both parties
2
Q
What do RICS set out as best practice for the use of social media?
A
Content should not be:
- misleading
- discriminatory
They consider: -
- whether the content is confidential or private
- The way the content is expressed
- How closely the content is connected to professional life
3
Q
What is the RICS guidance for the use of social media?
A
Use of Social Media Guidance for Surveyors 2024
4
Q
What are barriers to effective communication?
A
- technical wording not understood by clients
- language barriers
- Bias & prejudice
- Distractions
- Background noise
