Ethics & Professionalism Flashcards
(55 cards)
What is RICS motto?
Est Modus in Rebus - ‘there is measure in all things’
What is the mission statement of RICS?
- To maintain the highest professional standards
- To lead solutions for challenges in the built environment
- To promote & enforce standards
When was RICS founded? when was Royal Charter granted?
Founded - 1868
Royal charter - 1881
What is the structure of RICS?
Privy Council
Governing Council - sets the strategy for RICS
Management board, audit committee and standards/regulatory board = report to Governing council and help to achieve the strategy they set
What are the 5 principles for better regulation?
Proportionality
Accountability
Consistency
Transparency
Targeting
What is the difference between ethics and rules?
Ethics - moral values
Rules - framework we must work to
What are the rules of conduct?
- Service - provide and good and diligent service.
- Training - ensure competence and ensure tasks are undertaken by competent individuals
- Integrity - Act with integrity and comply with obligations to RICS
- Respect - treat others with respect and encourage diversity and inclusion
- Responsibility - take responsibility and act in the public interest.
When did the rules of conduct change and why?
2nd February 2022
To give members clearer examples
What are the professional obligations for members?
CPD - Min. 20 hours annually
Co-operate with RICS
Provide info to RICS
What are the professional obligations for firms?
Co-operate with RICS
Provide info to RICS
Locum arrangement
CHP
PII
Report matters to RICS
Firms must display on their business literature to denote that they are regulated by RICS
What are the steps of the RICS decision tree?
- Legal?
- Sufficient info?
- Informed everyone?
- Rules of Conduct?
THEN - Would I be happy for this to be published?
ONCE ACTION TAKEN - Document
- Reflect
What are the steps that can be taken after an investigation?
- Fine by RICS
- Consent order
- Disciplinary panel
When would a matter be escalated to a disciplinary panel?
Serious breach
What could you get expelled for?
Gross or persistent misconduct
Fraud / dishonesty
What could give rise to an investigation?
- Complaint to RICS
- Info established by RICS
- An allegation to RICS
What must be done when starting a new firm?
- Register with RICS
- PI cover
- CHP
- Use designation ‘regulated by RICS’
What must be submitted in an annual return to RICS?
- Type of business and staffing details
- Nature of clients
- Training matrix
- CHP
- PI cover
- Whether they hold client money
What must firms do in relation to client money handling?
- Outline clear duties for staff
- Have competent and knowledgeable staff
- Client must have access to funds
- Account must not become overdrawn
- Money must be held securely
What are the different types of client account?
Discrete - one account per client
General - several client’s money held in same account
What is negligence?
Failure to provide duty of care to the client
What happened in the case Merritt v Babb?
- Firm went into liquidation, and the individual surveyor was sued for negligence = requirement for individuals to have run off cover
What are the limitation periods for contracts?
Under hand = 6 years
Deed = 12 years
What must be included within a CHP?
- Clear
- 2 stages - 1 for internal and 2nd stage for redress scheme
- Complaint must be acknowledged within 7 days and full response issued within 28 days
If redress scheme rules in favour of complainant = binding
If ruled in favour of firm = complainant can escalate to court
What is a redress scheme?
Consumer scheme designed to handle complaints that are disproportionate to go to court.