D4 Chia Guide Stakeholder Engagement Flashcards
(226 cards)
1
Q
What is Business Relationship Management (BRM)?
A
A formal approach to understanding, defining, and supporting inter-business activities related to business networking.
2
Q
What are the key objectives of Business Relationship Management?
A
- Aligning business IT with business objectives
- Building partnerships
- Improving service delivery
- Facilitating change management
- Enhancing customer satisfaction
- Optimising value realisation
3
Q
What role does BRM play in aligning business strategies with IT resources?
A
Ensures that technology investments match the strategic directions and needs of the business.
4
Q
What is the primary focus of a Business Relationship Manager?
A
To ensure that the IT department or service provider is fully aligned with the needs of the business.
5
Q
Fill in the blank: BRM helps in ________ by fostering better relationships between business units and IT.
A
improving service delivery
6
Q
What are the roles and responsibilities of a Business Relationship Manager?
A
- Strategic Partnering
- Business-IT Alignment
- Demand Management
- Value Realisation
- Relationship Building
- Change Management
- Service Management
- Project Support
- Communication
- Innovation Facilitation
7
Q
True or False: The BRM process is a one-time event.
A
False
8
Q
What are the key phases of the Business Relationship Management process?
A
- Strategy Formulation
- Demand Shaping
- Relationship Building and Communication
- Service Management
- Value Realisation
- Continuous Improvement
- Innovation Management
9
Q
What is the objective of Business Relationship Management in ITIL 4?
A
To establish, maintain, and improve the relationship between the service provider and its customers.
10
Q
What key activity involves understanding the business outcomes that customers are trying to achieve?
A
Identify Needs
11
Q
What principle emphasizes the importance of viewing the relationship with customers as a strategic partnership?
A
Strategic Partnership
12
Q
What are some benefits of implementing Business Relationship Management?
A
- Improved Alignment Between IT and Business Goals
- Enhanced Customer Satisfaction and Experience
- Strategic Value Creation
- Optimised Investment and Reduced Waste
- Better Change Management and Risk Mitigation
- Strengthened Relationships and Collaboration
- Increased Agility and Responsiveness
- Improved Governance and Accountability
13
Q
Fill in the blank: BRM helps in identifying opportunities for ________ and improvement.
A
innovation
14
Q
What is a key focus of the Business Relationship Management process regarding IT services?
A
To ensure that the IT services and projects are closely aligned with the business objectives.
15
Q
What is the primary goal of Business Relationship Management (BRM)?
A
To ensure that IT can quickly adapt to new business requirements
16
Q
How does BRM enhance responsiveness to customer needs?
A
By facilitating quicker decision-making and implementation of IT solutions
17
Q
What are the benefits of improved governance and accountability in BRM?
A
- Aligning IT investments with business strategies
- Clear accountability for outcomes
18
Q
How does BRM support decision-making?
A
By providing a framework for evaluating IT investments and initiatives based on their potential business impact
19
Q
What transformation can effective BRM lead to in an organization?
A
Significant transformation in how an organization leverages technology to support its business objectives
20
Q
What are some outcomes of embracing BRM?
A
- Enhanced communication
- Improved service delivery
- Strategic value creation
- Optimised investments
- Strengthened relationships
21
Q
What ripple effects can BRM have on customer satisfaction?
A
Heightened customer satisfaction, agile responsiveness to market dynamics, and robust governance structures
22
Q
What does BRM stand for?
A
Business Relationship Management
23
Q
True or False: BRM is merely about aligning IT services with business objectives.
A
False
24
Q
Fill in the blank: BRM focuses on cultivating a _______ ethos that champions mutual understanding.
A
partnership
25
What is a key characteristic of the relationship fostered by BRM?
Strategic collaboration and co-creation of value
26
Who is the author of the content?
James Lawless
27
What is the importance of the ITIL framework in relation to BRM?
ITIL 4 integration enhances the effectiveness of BRM
28
What is the expected outcome of organizations implementing BRM?
Enhanced efficiency, innovation, and competitiveness
29
What is stakeholder management?
The process of identifying individuals or groups with an interest in a project, understanding their expectations, and managing their involvement and communication.
## Footnote
Stakeholders include customers, employees, investors, suppliers, and community members.
30
Why is stakeholder management important?
It fosters clear communication, enables better decision making, increases stakeholder engagement, and helps build long-term relationships.
## Footnote
Effective management can prevent project derailment and ensure alignment with stakeholder expectations.
31
Who is typically responsible for managing stakeholders on a project?
The project manager.
## Footnote
Project managers provide leadership and bridge the gap between stakeholder expectations and project execution.
32
What are red flags that signify a stakeholder may become difficult?
* Poor communication
* Only sharing critical remarks
* Lack of urgency
* Prematurely pulling resources from the project
33
Fill in the blank: Stakeholders that fail to convey a sense of urgency are a major _______.
[red flag]
34
What are the four strategies for dealing with difficult stakeholders?
* Identify them and watch them closely
* Listen to what they say
* Meet them one on one
* Determine their motivation
35
What are the three main categories of stakeholders?
* Primary stakeholders
* Secondary stakeholders
* Key stakeholders
36
What should you do when stakeholders only contribute negative comments?
Acknowledge their feedback and seek to understand their perspective.
## Footnote
Constructive criticism can be beneficial, but it's important to manage negativity.
37
True or False: Stakeholder engagement is only important for the duration of a single project.
False.
## Footnote
Good stakeholder management extends beyond a single project and helps build long-term relationships.
38
What is the importance of communication in stakeholder management?
It keeps stakeholders informed about project progress and manages their expectations.
## Footnote
Regular updates help prevent misunderstandings and frustrations.
39
What is one-on-one meetings with difficult stakeholders meant to achieve?
They allow for clearer communication and exploration of their viewpoints.
## Footnote
These meetings can prevent negative opinions from influencing others.
40
Fill in the blank: A good project manager should work closely with the team to accomplish tasks and also practice _______.
[stakeholder management]
41
What is a key takeaway when managing stakeholders?
Understand that stakeholders want project success, and their expressions of support may vary.
## Footnote
Not taking resistance personally is crucial.
42
What are common examples of primary stakeholders?
* Customers
* Employees
* Project beneficiaries
43
What should project managers do to keep high-power, less interested stakeholders satisfied?
Keep them satisfied without taking up too much of their time and involve them in big decisions.
## Footnote
They can become powerful champions if won over.
44
What is the role of a project manager in relation to stakeholder expectations?
To act as a bridge between stakeholder expectations and the project management team’s ability to meet them.
45
What should project managers do if stakeholders prematurely pull resources from a project?
Aim for complete campaign transparency to build trust.
## Footnote
Transparency can help stakeholders see the project's value.
46
What are the benefits of effective stakeholder management?
* Prevents project derailment
* Ensures alignment with stakeholder expectations
* Builds long-term relationships
47
What can project managers do when faced with a stakeholder resistant to change?
Dedicate one-on-one time to discuss their views and clarify the project’s scope.
## Footnote
Involving the stakeholder in decision-making can reduce resistance.
48
What should project managers understand about stakeholder motivations?
Understanding underlying motivations can help in creating win-win solutions.
## Footnote
This includes addressing concerns about budgets or project outcomes.
49
What is the first step in stakeholder management?
Set up time to communicate directly with the difficult stakeholder
50
Why is it important to clarify misunderstandings about the project’s scope?
To understand stakeholder perspective and expectations
51
What should you communicate to stakeholders regarding last-minute change requests?
The impact on the project’s resources and timeline
52
What is a formal change management process?
A process whereby the stakeholder can submit change requests with justification and time
53
How can involving stakeholders in planning benefit the project?
It may help them take responsibility for the project
54
What is an important lesson in successful stakeholder management?
Listen to your stakeholders and strive to meet their needs
55
What are the benefits of ensuring stakeholders feel heard and valued?
It grows stakeholder support and trust
56
How does Wrike assist in stakeholder management?
By providing advanced reporting tools for visibility into team productivity
57
What features of Wrike help eliminate communication delays?
Automation, real-time reporting, and customizable dashboards
58
What does Wrike’s project schedule template provide?
A comprehensive view of the project plan for stakeholders
59
Is it ever too late to improve stakeholder relationship management?
No, it's never too late
60
Fill in the blank: A _______ helps identify multiple project risks.
[risk register]
61
What should a stakeholder management plan guarantee?
Success in on-time and on-budget delivery
62
True or False: Building relationships with stakeholders is a quick process.
False
63
What is the role of project transparency in stakeholder management?
It keeps clients up-to-date with project progress
64
What can be a consequence of ineffective stakeholder management?
Running over the project deadline
65
What should you strive for to make your job easier in stakeholder management?
Understanding motivation and building relationships
66
What are the five organizational stakeholders essential for healthcare technology implementation?
* Clinical
* Information Technology (IT)
* Informatics
* Biomedical Engineering (BME)
* Facilities Management
## Footnote
Each stakeholder plays a unique role in ensuring successful technology implementation.
67
What approach is suggested for training clinicians in new technology?
The 'super user' approach
## Footnote
This involves identifying technically savvy clinicians to train instead of providing catch-all training.
68
What role do informatics professionals play in healthcare technology implementation?
Bridge builders between clinical and IT departments
## Footnote
They help ensure that everyone is aligned on project timelines, scope, and objectives.
69
What are the primary responsibilities of the IT department during technology implementation?
* Oversee implementation
* Set deliverables
* Understand technology interconnections
## Footnote
IT is crucial for navigating how different technologies work together within a hospital.
70
True or False: Biomedical Engineering (BME) is responsible for managing all medical devices encountered by patients.
True
## Footnote
BME handles devices like IV pumps, cardiac monitors, and ventilators.
71
Fill in the blank: The _____ department manages non-medical equipment and infrastructure within the organization.
Facilities Management
## Footnote
They oversee items such as beds, telephones, and lighting.
72
What is a key takeaway regarding the involvement of clinical teams in technology implementation?
Getting buy-in from clinical team members is critical
## Footnote
Their insights and familiarity with workflows are invaluable.
73
What unique challenge do informatics specialists address in communication between departments?
Differences in language and terminology
## Footnote
They translate technical jargon for clinical staff and vice versa.
74
What is the significance of integrating the Biomedical Engineering (BME) team early in the implementation process?
They can help troubleshoot issues and manage equipment needs
## Footnote
Establishing a relationship with BME ensures smoother problem resolution later.
75
What should integrators do to facilitate communication among stakeholders?
Engage key stakeholders throughout the process
## Footnote
This helps ensure all perspectives are considered and increases the likelihood of success.
76
What is the role of the Chief Medical Informatics Officer?
Lead informatics initiatives and ensure alignment on projects
## Footnote
This position helps coordinate efforts during new technology implementations.
77
True or False: Facilities Management is not involved in technology implementation processes.
False
## Footnote
They play a crucial role in understanding daily processes and helping with access to necessary resources.
78
What should integrators look for in IT personnel during technology implementation?
A macro view of processes and a micro view of user experience
## Footnote
This dual perspective is essential for effective implementation.
79
What is the primary role of stakeholders in healthcare?
To ensure quality healthcare is upheld and that new initiatives produce positive and sustainable change
## Footnote
Stakeholders include patients, providers, payers, policymakers, product makers, and more.
80
Who are the stakeholders grouped by the CDC for public health?
* Programs operations
* Those served or affected by the program
* Intended users of the end product
81
What is stakeholder engagement?
It is about including individuals across all levels of the healthcare system to ensure that health research, development, and delivery are tailored to real-world scenarios.
82
List the benefits of stakeholder engagement.
* Better decision-making
* Education
* More pointed investment
* Cost savings
* Trust and credibility
* Risk management
* Happier stakeholders
83
What is the first step in the USAID 5-step engagement pyramid?
Inform
## Footnote
This step ensures that all stakeholders are informed and educated about goals and processes.
84
True or False: Collaboration is the foundation of stakeholder engagement.
True
85
Fill in the blank: The five steps in the stakeholder engagement pyramid are Inform, Consult, Involve, Collaborate, and _______.
Empower
86
What does digital centralization provide in stakeholder engagement?
* Aggregated insights
* Experts recognition
* Collaboration
* Trial design
87
What is the purpose of identifying stakeholders?
To determine which stakeholders could provide the most value to the project.
88
What should be considered when classifying stakeholders?
* Their needs and reasons for being involved
* Their interest in the project
* Their motivations
* Their desired communication method
89
What is the stakeholder's power-interest grid used for?
To prioritize stakeholders according to their interest in the project and the influence they have.
90
What technology platform is mentioned for stakeholder engagement?
Within3
91
What does a stakeholder engagement plan determine?
The best ways to engage stakeholders, ensuring alignment with their interests and motivations.
92
Why is it important to engage stakeholders in a modern healthcare delivery process?
It empowers organizations to identify and prioritize research, provide actionable insights, and establish trust and credibility.
93
What key role do clinicians play in hospital systems?
Clinicians, particularly doctors and nurses, can lead or undermine changes to hospital systems.
## Footnote
Their engagement is crucial for implementing recognition and response systems.
94
What is essential for implementing recognition and response systems?
Meaningful leadership and support from both nursing and medical professions.
## Footnote
Different approaches may be required for each group due to distinct roles and cultures.
95
What are common barriers to clinician engagement?
* Limited resources
* Time-poor staff
* Busy clinical workloads
* Involvement in multiple improvement projects
* Administrative work
## Footnote
These barriers can impede the implementation of new systems.
96
What is the first core principle for safe and high-quality care?
Consumer centred.
## Footnote
This principle involves focusing on the specific ways patient experiences will differ.
97
What should be done to challenge clinicians' thinking about current systems?
Analyze adverse events and use case studies.
## Footnote
This can help clinicians understand how new systems could prevent errors.
98
What is a recommended way to engage busy clinicians?
Use routinely scheduled meetings to highlight patient experiences.
## Footnote
For example, discuss the impact of current systems during morbidity and mortality meetings.
99
What is crucial when trialing new tools for clinicians?
Be prepared to adjust them to improve usability.
## Footnote
Ensuring that tools are user-friendly can enhance clinician engagement.
100
What are the three core principles specified in the Australian Safety and Quality Framework for Health Care?
* Consumer centred
* Organised for safety
* Driven by information
## Footnote
These principles guide the implementation of recognition and response systems.
101
What cultural aspects can impede engaging medical staff in change improvement projects?
A culture of autonomous practice and individual responsibility for error.
## Footnote
This can affect teamwork and systems understanding related to patient safety.
102
What can lead to 'paralysis by analysis' among doctors?
The professional process of proving the negative to reach a diagnosis.
## Footnote
This approach can hinder decision-making when evidence is unclear.
103
What is one resource to help engage physicians in quality improvement?
Engaging Physicians in a Shared Quality Agenda by the Institute for Healthcare Improvement.
## Footnote
This white paper provides strategies for involving doctors in change.
104
What should be included in a rigorous analysis of information for change?
* Gather local evidence for change
* Examine adverse events
* Audit current practices
* Analyze local data
## Footnote
This analysis helps identify areas needing improvement.
105
What is important when planning to pilot a new system?
Use baseline data and involve strong leadership and enthusiastic staff.
## Footnote
Evaluating the pilot's outcomes allows for adjustments based on new information.
106
What should be considered regarding clinicians' time when developing new systems?
Ensure that new tasks do not add to their workload, avoiding double documentation.
## Footnote
Streamlining data collection is essential for successful implementation.
107
What is a strategy for integrating change into the usual organization of care?
Involve frontline clinicians in developing new systems and tools.
## Footnote
Their input can help create processes that are easier to follow.
108
Where can more information about implementing recognition and response systems be found?
Australian Commission on Safety and Quality in Health Care publication.
## Footnote
The publication is titled 'A Guide to Implementation of the National Consensus Statement.'
109
What contributes to organisational resilience and flexibility according to the Department of Health?
Effective stakeholder engagement
## Footnote
It also contributes to learning, innovation, identification of new opportunities, and improvement of sustainable performance.
110
What is the purpose of the Stakeholder Engagement Framework?
To outline models for engagement, key actions, capability improvement agenda, risk oversight, and performance framework
## Footnote
It is aligned with strategic priorities such as better health outcomes and reduced inequality.
111
List the five key principles for stakeholder engagement.
* Purposeful
* Inclusive
* Timely
* Transparent
* Respectful
112
What does 'Purposeful' mean in the context of stakeholder engagement?
Beginning every engagement with a clear understanding of what we want to achieve
113
What is meant by 'Inclusive' in stakeholder engagement?
Identifying relevant stakeholders and making it easy for them to engage
114
What does 'Timely' refer to in the principles of engagement?
Involving stakeholders from the start and agreeing on when and how to engage
115
Define 'Transparent' as one of the engagement principles.
Being open and honest in engagement and setting clear expectations
116
What does 'Respectful' indicate in stakeholder engagement?
Acknowledging and respecting the expertise, perspective, and needs of stakeholders
117
What is the five-step stakeholder engagement model?
* Think
* Plan
* Prepare
* Engage
* Evaluate
118
What is the first step in the five-step stakeholder engagement model?
Think
119
What does the 'Plan' step involve in the engagement model?
Introducing different levels of engagement and guiding the analysis of relationships and resources
120
What is the purpose of the 'Prepare' step in stakeholder engagement?
Addressing internal and external competencies and capacities to engage
121
What is involved in the 'Engage' step of the stakeholder engagement model?
Outlining different engagement techniques and designing an approach that suits the specific situation
122
What is the last step in the five-step stakeholder engagement model?
Evaluate
123
Name three priority stakeholders for inclusion in engagement.
* Aboriginal and Torres Strait Islander communities
* Culturally and linguistically diverse communities
* People with disabilities
124
What is a key success factor when engaging with Aboriginal and Torres Strait Islander Australians?
Expanding the capability of staff to engage effectively
125
What should be addressed in a cultural diversity plan?
Provision for culturally sensitive services and engagement strategies
126
What are the levels of engagement?
* Inform
* Consult
* Involve
* Collaborate
* Empower
127
What is meant by 'Inform' in the context of engagement levels?
To inform or educate stakeholders in one-way communication
128
What does 'Consult' involve in stakeholder engagement?
Gaining information and feedback from stakeholders to inform internal decisions
129
What does 'Involve' mean in stakeholder engagement?
Working directly with stakeholders to ensure their issues are understood and considered
130
What does 'Collaborate' entail in the levels of engagement?
Partnering with stakeholders for the development of mutually agreed solutions
131
What does 'Empower' mean in the context of stakeholder engagement?
Delegating decision-making to the stakeholders on a particular issue
132
What can inhibit effective engagement?
Unclear purpose, differing capacity of stakeholders, insufficient skills in the team, unfocused dialogue, failure to review and evaluate
133
What is a method for mitigating unclear purpose in engagement?
Involve stakeholders in defining the purpose of the engagement
134
How can differing capacity of stakeholders be addressed?
Work with stakeholders to build their capacity to contribute
135
What is a strategy for success in stakeholder engagement?
Commit to action
136
Fill in the blank: Effective stakeholder engagement requires a specific _______.
[skill set]
137
True or False: The engagement plan should include review points throughout the policy design and implementation.
True
138
What is a recommended approach to manage time and resources in stakeholder engagement?
Use a mixed or fit-for-purpose approach
139
What is the significance of maintaining the right to disagree in stakeholder engagement?
It allows for open dialogue and respects differing opinions
140
What is the significance of stakeholder engagement?
It increases knowledge and contributes to an organization's license to operate.
## Footnote
Engaging with individuals and groups that are affected by or can affect an organization’s activities enhances performance.
141
What is the main focus of the AA1000SE Stakeholder Engagement Standard?
To guide organizations in effectively engaging with stakeholders.
## Footnote
It was published by AccountAbility in 2005.
142
List three key principles of effective stakeholder engagement.
* Act with transparency and accountability
* Use consistent and appropriate messages
* Listen and be respectful
## Footnote
These principles help establish trust and improve engagement outcomes.
143
Fill in the blank: A coherent approach across the department ensures _______.
[a unified strategy in stakeholder engagement]
144
What does a mixed or fit-for-purpose approach refer to in stakeholder engagement?
Using various methods tailored to specific stakeholder needs.
## Footnote
This approach acknowledges that different situations may require different engagement strategies.
145
True or False: It is realistic to expect to change the world overnight through stakeholder engagement.
False
## Footnote
Effective change takes time and continuous effort.
146
What should organizations do with the information they collect from stakeholders?
Use the information to inform decisions and improve practices.
## Footnote
Gathering insights from stakeholders can enhance organizational effectiveness.
147
What is an important aspect of managing expectations in stakeholder engagement?
Being focused and flexible.
## Footnote
Organizations should adapt to stakeholder needs while maintaining clear objectives.
148
What does it mean to maintain the right to disagree in stakeholder engagement?
Acknowledging that differing opinions are valid and can contribute to better outcomes.
## Footnote
This principle encourages open dialogue and diverse perspectives.
149
What is the role of learning from others in stakeholder engagement?
To improve practices by adopting successful strategies from other organizations.
## Footnote
Sharing best practices enhances overall engagement effectiveness.
150
What is the main focus of the study on digital health systems?
The study focuses on stakeholder engagement to improve the sustainability of digital health systems
## Footnote
The study highlights that stakeholder participation is vital for operational excellence in information system projects.
151
What is Critical Systems Heuristics (CSH)?
CSH is a philosophical framework that uses boundary critiques to define the boundaries of social system design
## Footnote
It considers the people involved and affected by the system.
152
What does the sustainability evaluation of a digital health system aim to identify?
It aims to identify and address sustainability gaps in the digital health system
## Footnote
The goal is to improve sustainability based on multiple stakeholder perspectives.
153
What are the three elements embraced in designing information systems for sustainability?
* Economic
* Environmental
* Social
## Footnote
These elements are essential for managing information system projects.
154
What is the failure rate of IT implementation projects across industries?
At least 40% of IT projects fail or do not meet business requirements
## Footnote
Some sources report a failure rate as high as 70%.
155
What are key factors affecting the sustainability of information systems?
* Communication
* Advanced technical support
* Financial stability
* Environmental support
* System adaptation
* Organizational capacity
* Strategic plan
* Guidelines and policies
* Partnership
## Footnote
These factors are crucial for long-term sustainability.
156
What is the interpretive case study method used in the research?
It enables in-depth exploration of the sustainability of the Hospital Health Information Management System (HHIMS)
## Footnote
Interpretivism claims that reality is comprehended through subjective interpretation.
157
What is the 'boundary critique' in CSH?
It involves identifying involved and affected stakeholders within a system
## Footnote
This critique helps in understanding the roles and interests of different stakeholders.
158
What are the two key categories of stakeholders identified in the study?
* Present stakeholders
* Overlooked stakeholders
## Footnote
These categories help in understanding the decision-making process and inclusivity.
159
According to Ulrich, what is necessary for effective boundary critique?
A logical process involving multiple stakeholder viewpoints
## Footnote
This is essential for rationally defining system boundaries.
160
Fill in the blank: Sustainability implies the ability to identify and manage _______.
risks threatening the long-term viability of information technology
161
True or False: Stakeholder engagement is unimportant for achieving operational excellence in IS projects.
False
## Footnote
Stakeholder engagement is crucial for identifying relevant aspects of sustainability.
162
What is the purpose of stakeholder analysis in information system projects?
To determine who the stakeholders are and how they relate to the organization
## Footnote
This analysis helps organizations manage stakeholder impacts.
163
What does the HHIMS stand for?
Hospital Health Information Management System
## Footnote
It is a digital health system implemented in Sri Lanka.
164
What methodology does the study utilize to engage stakeholders effectively?
Critical Systems Heuristics (CSH)
## Footnote
CSH provides insights into involving all stakeholders in sustainability assessments.
165
What is the inclusion criterion for the hospitals studied in the research?
Institutions must have collected data consecutively for at least 5 years using the system
## Footnote
This criterion ensures that the system has reached a steady state for sustainability assessment.
166
What is the significance of the 'snowball technique' used in stakeholder identification?
It allows for discovering additional stakeholders through recommendations from interviewees
## Footnote
This technique helps to gather diverse perspectives.
167
What is the purpose of using the 'snowball technique' in interviews?
To invite interviewees to suggest or name others for more interviews, allowing for a broader perspective on the system's stakeholders.
168
Who are the key stakeholders responsible for maintaining HHIMS?
Health care IT professionals, project managers, developers, health care facility managers.
169
Which user groups are involved in the HHIMS?
* Nurses
* Doctors
* Registration staff
* Pharmacists
* Medical Record Officers (MRO)
* Laboratory staff
* Radiographers
170
What methodology did Carr & Oreszczyn use in complicated policy decision-making?
CSH (Complexity Science and Health) to assess benefits and sources of information and experience.
171
What was the purpose of the key informant interviews conducted in the study?
To analyze the user’s perspective on system sustainability gaps and suggestions for overcoming barriers.
172
How many interviews were conducted with key informants?
A total of 20 interviews.
173
What types of questions were included in the semi-structured questionnaire?
General and specific questions about roles, environmental support, funding sources, and evaluation measures.
174
What is the significance of ethical considerations in the study?
To ensure that there are no ethical issues with the methodology and to obtain written permissions from hospital heads and informed consent from participants.
175
What was analyzed in the qualitative data from the interviews?
Sustainability gaps of the system through thematic analysis.
176
What are the roles of stakeholders identified in the initial mapping of HHIMS?
Beneficiaries, decision-makers, experts, and witnesses.
177
What were the main categories of stakeholders identified in the study?
* Beneficiary
* Decision-maker
* Expert
* Witness
178
In the stakeholder analysis, who were considered current beneficiaries of the system?
* Doctors
* Nursing officers
* Registration staff
* Pharmacists
* MLTs
* Radiographers
* MRO
* Patients
179
What is the 'is' and 'should be' methodology used for?
To identify gaps in stakeholder roles and perceptions regarding the system.
180
True or False: Patients were identified as the most affected category in the system.
True
181
What factors were mentioned as key reasons for lack of participation in decision-making?
Not including administrative officers, overseers, and accountants in the process.
182
Fill in the blank: The initial mapping of HHIMS to stakeholder roles helps to establish the _______ understanding of the SOI.
[baseline]
183
What coding method was used for qualitative data analysis?
Deductive coding with a structural approach.
184
What are the three steps of coding in qualitative analysis?
* Open coding
* Axial coding
* Selective coding
185
What themes were generated from the thematic analysis of the interview transcripts?
* Environmental support
* Funding stability
186
What are the three steps of coding in thematic analysis?
Open coding, axial coding, selective coding
187
What is the primary focus of the study discussed?
Stakeholder engagement to enhance the sustainability of DHSs in the local context
188
What is the significance of clinical champions in health IS?
High-level participation and dedication are critical for system support
189
What are the themes identified in the thematic analysis of information system sustainability?
* Environmental support
* Funding stability
* Partnership
* Organizational capacity
* System evaluation
* System adaptation
* Communication
* Strategic planning
190
What is a major concern regarding funding stability for the health IS?
Reliance on government funding without a separate budget for the system
191
Fill in the blank: The head of the health information unit plays the ______ role in hospitals.
champion
192
True or False: There is a fixed maintenance budget for the system at all levels.
False
193
What is emphasized as crucial for the sustainability of the system?
Institutional capacity and effective resource management
194
What did respondents say about the technology used in the system?
The technology is outdated and needs re-engineering
195
What communication issue was highlighted by respondents?
Lack of a single communication plan at the national level
196
What is a recommended approach for stakeholder identification in the study?
Using a stakeholder identification tool based on social roles
197
Fill in the blank: Effective communication between the Ministry of Health and ______ is crucial for sustainability.
ICTA
198
What is a key recommendation for strategic planning in the health system?
Implement a long-term financial plan for HHIMS
199
What did respondents express about the involvement of clinical champions?
They are reluctant to come forward and take the lead
200
What is the impact of lack of continuous technical support on the health IS?
Considered a greater threat to long-term viability
201
What should be included in job descriptions to improve system activities?
ICT duties
202
What did participants suggest regarding the training of new staff?
Regular training plans should be established
203
True or False: Stakeholders are fully satisfied with the current funding situation.
False
204
What is a major challenge faced by stakeholders regarding system adaptation?
Obtaining regular feedback from users
205
Fill in the blank: The lack of effective communication has undermined ______ efforts.
sustainability
206
What is the primary goal of the CSH theoretical framework used in this research?
To voice stakeholder requirements and include diverse perspectives
207
What was the general feeling about the quality of system evaluation reports?
There is a need for more quality reports and automated generation
208
What is the methodological framework chosen by the researcher in this study?
A framework for classifying the stakeholders of the system based on their social role.
209
What does CSH stand for?
Critical Systems Heuristics.
210
What is the main purpose of CSH in this research?
To voice stakeholder requirements and overcome customary constraints in scientific observation.
211
What are the categories of stakeholders identified in the study?
* Users
* Decision-makers
* Experts
* Witnesses
212
How does CSH ensure fairness among stakeholders?
It allows affected people to question experts’ and decision-makers actions.
213
What does the CSH methodology provide for user involvement?
A series of 12 questions to follow up on user involvement.
214
Why is stakeholder engagement critical for health IS sustainability?
It allows organizations to discover their own more relevant sustainability aspects.
215
What are the two main categories for boundary judgments in HHIMS?
* Involved
* Affected
216
What approach did Carr and Oreszczyn use in the study?
Coupling existing boundary judgments with subjective opinions.
217
What is the significance of finding the sustainability gap?
It helps analyze the system’s current situation against the expected level under sustainability domains.
218
What lesson can be learned from the findings for the Ministry of Health?
The findings will be useful for decision-making, planning, and resource allocation.
219
True or False: The research findings can be generalized across all DHSs.
False.
220
Who was primarily responsible for the study’s conceptualization?
P.G.
221
What are the authors' contributions in the study?
* Conceptualization
* Drafting of the initial manuscript
* Data analysis
* Methodology
* Data curation
* Ethics approval
* Formal data analysis
222
Fill in the blank: CSH is an effort to provide a voice to _______ needs.
[user]
223
What type of research project is described?
An interpretive research project with situation-specific outcomes.
224
What is the funding status of the research project?
Self-funded, with no research grant.
225
What is the conflict of interest statement for the study?
None declared.
226
What is the data availability statement for this article?
Data will be shared on reasonable request to the corresponding author.
