E.2 Problem solving Flashcards
What problems are health informaticians likely to encounter?
- Doing more with less 2. Doing things in less costly settings 3. Improving quality, safety, access, efficiency, effectiveness, patient satisfaction 4. Ensuring ICT use is safe and efficacious 5. Discovering knowledge from research 6. Translating knowledge into practice 7. Developing and analysing data
What newer issues are associated with advances in ICT?
- Increasing volumes of data 2. Granularity of clinical concepts 3. Dealing with images in clinical disciplines 4. Removing boundaries between patient and service 5. Leveraging technologies like 3D printing and blockchain
What are quantum advances in ICT and biotechnology?
- Nanotechnologies 2. Quantum computing 3. Artificial intelligence 4. Robotics 5. Wireless brain-computer interfacing 6. Bionics and implantable devices
What does the PDCA methodology stand for?
Plan, Do, Check, Act (or Plan, Do, Study, Act)
True or False: The PDCA methodology is often used standalone in healthcare.
False
What does RCA stand for in problem-solving methodologies?
Root Cause Analysis
What are the general steps in Root Cause Analysis?
- Define and describe the problem 2. Gather data and evidence 3. Ask ‘why’ repetitively 4. Categorise causal factors 5. Implement corrective actions and monitor
What are the three phases of Rapid Problem Resolution (RPR)?
- Discovery 2. Investigation 3. Fixing
What does DMAIC stand for?
Define, Measure, Analyse, Improve, Control
What is the focus of the 8D methodology?
Identifying and remediating recurring problems
What are the eight disciplines of the 8D methodology?
- Planning the project * Defining the issue * Developing interim solutions * Analysing root causes * Validating permanent corrections * Implementing corrective actions * Implementing preventive actions * Closing the project
What does OODA stand for?
Observe, Orient, Decide, Act
What does the GROW methodology consist of?
Goal, Reality, Obstacles/Options, Way forward
What are the six steps of Creative Problem Solving (CPS)?
- Objective finding * Data finding * Problem finding * Idea finding * Solution-finding * Acceptance finding
What are characteristics of wicked problems?
- Difficult to define clearly * Many interdependencies * Unforeseen consequences * Often unstable * No clear solution * Socially complex * Require action at multiple levels
What strategies are suggested for addressing wicked problems?
- Authoritative * Competitive * Collaborative
What is required for tackling wicked problems?
- Holistic thinking * Innovative approaches * Working across boundaries * Effective stakeholder engagement * Tolerance of uncertainty
