Lecture 1

Question 1

concreteness

Answer 1

being able to see and understand what someone is thinking and being able to actually act upon it

Question 2

illusion of transparency

Answer 2

lack of concreteness due to this

we underestimate how much info is lost when communicating something

Question 3

effectiveness of feedback vs. performance

Answer 3

we need concrete & task-focused feedback (.55 Cohen’s D)

general and self-focused feedback perceived as attack on self (.09 Cohens D)

Question 4

double-edged sword of power

Answer 4

Individuals confronted by powerful people experience more threat, anger, and fear than individuals confronted by those who are less powerful

Question 5

double-edged sword of power effect on performance

Answer 5

Threat to self-esteem (.08 Cohen’s D)

No threat to self-esteem (.47 Cohen’s D)

Question 6

risk of misfit

Answer 6

mismatch b/w org’s attempted cultural change and group norms for dealing with errors

Question 7

organization

Answer 7

collective oriented towards a common goal

Question 8

collective

Answer 8

system with a set of subsystems within it

components are inter-related and therefore must be complementary and consistent—a notion termed “fit”

Question 9

levels of collective/organization

Answer 9

organization
unit
team
dyad
individual

Question 10

management

Answer 10

practice of formulating strategies and guiding implementation of those strategies in organizations

occurs @all organization levels