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Flashcards in Lecture 10 Deck (15):

highly cohesive groups

more often prfer equality (Mannix)

implicit competitiveness in equity-based approach may undermine relationship development


procedural justice

be transparent about decision rules and how they were determined

be open about process; give ppl a voice and opportunity to give opinions


work motivation

#1 problem facing organizations (Watson)
70% employees feel disengaged from work
involves direction & persistence of effort (Latham & Pinder)


capturing attention

prob = finite cognitive resource!!


key to motivation

communicating concrete details rather than abstract concepts


directing attention

prob = communication clarity; illusion of transparency
Ex. singing vs. tapping songs


illusion of transparency

we think we're being clearer than we actually are
Ex. 90% t-shirt


spotlight effect

we think ppl's limited attn is focused on the same thing as you, esp if it makes you feel self-conscious


curse of knowledge

experts can't imagine what it's like to not know the basics of a subject; abstraction & jargon

novices think concretely, experts think abstractly


concrete communication

describing real world in literal terms = speaks to cognition and EMOTION

verbs that describe observable behavior
nouns describing entities w/unique characteristics


vividness heuristic

tendency to change behavior of others based on small samples of info conveyed w/ rich sensory detail rather than large samples of info conveyed w/ stats


identifiability heuristic

tendency to be influenced by one identifiable individual rather than multiple unidentified individuals (Small)


equality vs equity based reward system

equality = easier to implement and measure
equity = appealing but requires judgement calls


motivational process

capture attn
direct attn
inspire action
inspiring persistent effort


4 equity judgement calls

1. which inputs are considered?
2. How are they converted to quantitative metrics?
3. How are they weighted?
4. Are extenuating circumstances considered?
(if so, is the reward process truly about equity?)