Lecture 10

Question 1

highly cohesive groups

Answer 1

more often prfer equality (Mannix)

implicit competitiveness in equity-based approach may undermine relationship development

Question 2

procedural justice

Answer 2

be transparent about decision rules and how they were determined

be open about process; give ppl a voice and opportunity to give opinions

Question 3

work motivation

Answer 3

1 problem facing organizations (Watson)

70% employees feel disengaged from work
involves direction & persistence of effort (Latham & Pinder)

Question 4

capturing attention

Answer 4

prob = finite cognitive resource!!

Question 5

key to motivation

Answer 5

communicating concrete details rather than abstract concepts

Question 6

directing attention

Answer 6

prob = communication clarity; illusion of transparency

Ex. singing vs. tapping songs

Question 7

illusion of transparency

Answer 7

we think we’re being clearer than we actually are

Ex. 90% t-shirt

Question 8

spotlight effect

Answer 8

we think ppl’s limited attn is focused on the same thing as you, esp if it makes you feel self-conscious

Question 9

curse of knowledge

Answer 9

experts can’t imagine what it’s like to not know the basics of a subject; abstraction & jargon

novices think concretely, experts think abstractly

Question 10

concrete communication

Answer 10

describing real world in literal terms = speaks to cognition and EMOTION

verbs that describe observable behavior
nouns describing entities w/unique characteristics

Question 11

vividness heuristic

Answer 11

tendency to change behavior of others based on small samples of info conveyed w/ rich sensory detail rather than large samples of info conveyed w/ stats

Question 12

identifiability heuristic

Answer 12

tendency to be influenced by one identifiable individual rather than multiple unidentified individuals (Small)

Question 13

equality vs equity based reward system

Answer 13

equality = easier to implement and measure
equity = appealing but requires judgement calls

Question 14

motivational process

Answer 14

capture attn
direct attn
inspire action
inspiring persistent effort

Question 15

4 equity judgement calls

Answer 15

1. which inputs are considered?
2. How are they converted to quantitative metrics?
3. How are they weighted?
4. Are extenuating circumstances considered?
   (if so, is the reward process truly about equity?)